Summary
Overview
Work History
Education
Skills
Additional Information
Compassionate
Timeline
BusinessDevelopmentManager
Carol Burns

Carol Burns

Carer/ Accounts / Team Leader / Food and Hygiene
Assagay South Africa

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Hardworking and passionate job seeker with strong organizational skills eager to secure Live in Carer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience
2
2
Languages

Work History

Office and Accounts Manager

Garment Finishing Supplies
Durban, Pinetown
06.2021 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Maintained current knowledge of evolving changes in marketplace.
  • Quoted prices, credit terms and other bid specifications.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Ran errands and provided general office support in a professional environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Restaurant Manager

Mozambique Hillcrest
Hillcrest, KZN , South Africa
03.2020 - 05.2021
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maximized quality assurance by completing frequent line checks.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Partnership Manager

Hillcrest Earth Moving Equipment
Hillcrest, KZN , South Africa
02.2011 - 01.2020
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Successfully operated heavy equipment such as forklifts.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered services to customer locations within specific timeframes.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Coffee Shop Owner

Phat Cafe Coffe Shop Owner
Waterfall, KZN , South Africa
01.2009 - 01.2011
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Accounting Manager

Panel-Rite Panelbeaters
Pinetown, KZN , South Africa
01.1994 - 01.2011
  • Managed banking reconciliations and monthly balance sheet statements.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Completed bi-weekly payroll for company employees.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Conducted internal audits to verify accuracy and compliance with applicable standards.
  • Analyzed and reported on financial data to support business decisions.
  • Developed and maintained system of internal controls to prevent fraud and abuse.
  • Generated monthly and quarterly financial statements for executive review.
  • Educated accounting team on forecasting, financial statuses and financial strategies to assist in annual budget creation.
  • Developed and implemented various procedures to improve accounting process.
  • Implemented cost control procedures and cost management processes, saving company $[Amount].
  • Developed strategic plans for day-to-day financial operations.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Utilized financial software to prepare consolidated financial statements.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Education

TEFL/TESOL Certificate - Teaching English online to Students from Various Countries

TELF/TESOL
On Line

I don't have a degree - Accounting

Pastel Accounting and Payrol
Pastel Umhlanga Rocks KZN

High School Diploma -

Russell High School
Pietermaritzburg, KZN

Skills

Errands

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Additional Information

I am a compassionate , caring individual who understands and respects the rights of other people. I am adaptable person who is excited to do a career change as a Carer . I have a drivers license have access to a vehicle in the UK .I don't have any formal training in Care work however I have looked after my elderly Mom who had 2 hip replacements , administered medication , did shopping , house work and cooked .

I have cared for an Elderly Lady who suffered 2 strokes , assisted with bathing , administered medication , personal hygiene , was a companion , drove her to Doctor appointments , did the housework , cooked and did gardening (which I enjoy).


I enjoy reading , doing puzzle's , cooking and gardening .


Compassionate

I am a passionate person who understands the need or a Family member to be cared for in the private space of their own . I am caring , compassionate a great team player . Would love to learn and further myself in the field of a Care , . I am a dedicated, honest and loyal person  


I would need a Sponsorship from a Company as I don't have the right to work in the UK .

Timeline

Office and Accounts Manager

Garment Finishing Supplies
06.2021 - Current

Restaurant Manager

Mozambique Hillcrest
03.2020 - 05.2021

Partnership Manager

Hillcrest Earth Moving Equipment
02.2011 - 01.2020

Coffee Shop Owner

Phat Cafe Coffe Shop Owner
01.2009 - 01.2011

Accounting Manager

Panel-Rite Panelbeaters
01.1994 - 01.2011

TEFL/TESOL Certificate - Teaching English online to Students from Various Countries

TELF/TESOL

I don't have a degree - Accounting

Pastel Accounting and Payrol

High School Diploma -

Russell High School

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Carol BurnsCarer/ Accounts / Team Leader / Food and Hygiene