Puleng Ndandani
East London
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with an empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Customer Service Representative
CFAO MOTORS
11.2015 - Current
- Communicated work completed on vehicles to ensure customer awareness.
- Keep guests updated on the progress of work done on vehicles.
- Provided quotations for repairs and additional work needed on vehicles, facilitating informed decision-making.
- Explained mechanisms and necessity of required work to enhance customer satisfaction and understanding.
- Maintain open and honest information with customers to create an ongoing relationship with Dealership and product.
- Processed and organised cost invoices for vehicle repairs.
- Receive vehicles booked for the day.
- Call fleet services for payments on work to be done on vehicles.
Cashier
CFAO MOTORS
06.2013 - 10.2015
- Processed guest payments for services, parts, and vehicle sales, ensuring accurate transactions.
- Ensured accurate cash flow and account reconciliation daily.
- Contacted guests to confirm service expenses post-completion, ensuring transparency and satisfaction.
- Managed incoming calls and scheduled service appointments, enhancing customer experience.
- Received and sent messages to service advisors.
Switch boards operator
CFAO MOTORS
03.2013 - 05.2013
- Managed high-volume switchboard operations, efficiently routing calls to appropriate departments and personnel.
- Answered internal and external phone calls within [Number] rings, in a professional manner, directing to relevant department.
- Received calls and transferred to relevant departments, ensuring efficient communication flow.
- Coordinated with various departments to assist in arranging conference calls, ensuring seamless communication among participants.
- Recorded and relayed messages to team members, facilitating effective information exchange among participants.
Education
Information Technology - Business Analysis
Walter Sisulu University
East London, EC11-2013
Matric - Physical Science
Butterworth High School
Butterworth, EC11-2006
Skills
- Customer service focus
- Complaint resolution
- Customer relationship management
- Service coordination
- Customer communication
- Service upselling
- Point of sale systems
- Microsoft Excel
- Time management
- Multitasking
- Staff training
- Communication skills
Language
Xhosa
First Language
English
Upper Intermediate
B2
Afrikaans
Beginner
A1
References
- Morne Potgieter
- Service Manager
- Cfao Mobility
- 1 Bonza Bay Road, Beacon Bay
- 0728006492
- mopotgieter@cfaomotors.co.za
- Alison Williams
- Service Admin
- Cfao Mobility
- 1 Bonza Bay Road, Beacon Bay
- 0607097165
- awilliams@cfaomotors.co.za
- Siwaphiwe Kondlo
- Admin Manger
- 1 Bonza Bay Road Beacon Bay
- 0738752608
- skondlo@cfaomotors.co.za
Timeline
Customer Service Representative
CFAO MOTORS
11.2015 - Current
Cashier
CFAO MOTORS
06.2013 - 10.2015
Switch boards operator
CFAO MOTORS
03.2013 - 05.2013
Information Technology - Business Analysis
Walter Sisulu University
Matric - Physical Science
Butterworth High School