Carmen Introna
Randpark
Summary
Dedicated and goal-driven. Highly organized, resourceful and committed to exceeding employer expectations with strong work ethic .I have effective communication and interpersonal skills, detail orientation and adept at handling multiple projects well and completely under high-pressure deadlines. Able to exhibit confidentiality, discretion, diplomacy, and professionalism when dealing with directors, clients and staff. Highly commercial with an understanding of the importance of exceptional customer service.
Overview
13
13
years of professional experience
Work History
Finance Specialist
Motswako Office Solutions Pty Ltd
11.2022 - Current
- Asset finance applications
- Finance Master rental agreement drafting and Submission
- Service level agreement drafting
- Leads administrator
- Sales Administration
- Process sales orders and payments
- Sales Support
- Vendor applications
- Drafting of RT3 participation agreement contracts
- Date management
- Closing and post contract review
- Payment processing
- DocIT document processing and maintenance
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Contributed to team objectives in fast-paced environment.
Marketing Coordinator, Sales Administration, PA
123MDS Pty Ltd
09.2020 - 10.2022
- Outbound Sales Coordinator, oversees the performance and efficiency levels of Sales Representatives
- Their main duties include setting goals and quotas for sales teams, creating training schedules and maintaining the inventory of sales presentation tools
- Maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department
- Social Media management
- Company Golf Sponsorship Events coordinating
- Finance applications, credit applications
- Sales Leads generator
- Marketing Administration and Support
- Draft and Complete all Communication templates, Proposal and Quotations
- Update and maintain Sales system templates and Proposals
- Invitation design in accordance with brand and compliance guidelines
- Event administration; liaising with vendors and suppliers at venues and facilities
- Draft event programs and liaise with faculty as required
- Attendance register preparation, completion and submission
- Expense tracking and Budgeting
- Payment tracking
- Administration and general PA duties for directors
- Personal assistant duties included Scheduling meetings and manage calendars, power point presentations, boardroom bookings and setup, travel arrangements, Sales Administration, daily time management, Draft correspondence such as emails and letters
- Typing, formatting, and editing reports, documents, and presentations
- Entering data, maintaining databases, and keeping records
- Tender Processing and applications.
Medical Education Coordinator
SA Biomedical Group
04.2015 - 10.2019
- Management of the company's dedicated medical education facility in Newlands, Cape Town including Scheduling and management of activity calendar for facility
- Management of principal and inter-company cross-charges for the use of the facility
- Medical Compliance applications
- Leads generator
- First Responder First Aid
- Management of replenishment stock, consumables, refreshments, cleaning materials and catering equipment
- Forecasting of specimens
- Draft and Complete all Communication templates and processes
- Update and maintain on site manual for all systems and processes
- Plan, book, coordinate and execute cadaveric instructional courses at Tygerberg facility
- Coordinate dinner meetings and Local Learning Center's or Symposium
- Invitation design in accordance with brand and compliance guidelines
- Executive Fleet management
- Management of Company Executive apartments including maintenance calls, cleaning arrangements and logistics including site inspections
- Event administration; liaising with vendors and suppliers at venues and facilities
- Coordination of required materials, equipment, specimens and services for events at required venues and facilities
- Adherence to all compliance policies and parameters in the execution of events including the administration of activity reports and making sure that legal, health and safety obligations are followed
- Ensure all congress invitations are sent to applicable surgeons timorously and co-ordination of responses, including tracking and recording of responses in a central repository
- Draft event programs and liaise with faculty as required
- Attendance register preparation, completion and submission
- Expense tracking and Budgeting
- Purchase order processing Payment tracking and processing
- Travel and accommodation bookings and reconciliation for all Surgeons and Executives
- Administration and general PA duties for 6 directors and board members
- Personal assistant duties included, minute taking, diary management, power point presentations, boardroom bookings and setup, travel arrangements, screening calls, medical aid claims, credit call recon and budget management.
Makeup & Special Effects Artist
04.2012 - 10.2019
- Demonstrated commitment and ability to build customer relationships and loyalty through initiating professional makeup service consultations
- Participated in Cosmopolitan Magazine Cover Girl Day Makeover campaigns and various other makeup fashion campaigns for clients
- Developed and applied looks for high fashion, special events and bridals
- Promoted and served customers' needs and concerns, to provide a quality experience
- Approached customers through events to introduce them to new products and techniques
- Research current and new trends and findings in cosmetics and dermatology
- Provided education to clients on skin care and application
- Attended training seminars in order to preserve the highest level of product knowledge and artistry.
Au Pair
Au Pair Extraordinaire
01.2012 - 01.2015
Market Researcher
Objectivity
04.2011 - 07.2011
- Conducted and maintained accurate and detailed market research information and captured responses into system
- Completed surveys for full-service market research companies, advertising agencies, marketing consultants, inventors, law firms/legal consultant
- Effectively conducted customer satisfaction surveys to business clients
- Successfully completed and exceeded calls in compliance with company quota requirements
- Conducted research in a friendly and engaging manner
- Conduct computer-based interviews with high degree of accuracy and integrity
- Using excellent verbal skills over the telephone to conduct surveys.
Events Coordinator - Intern
Imagine Events
01.2011 - 04.2011
Skills
- Excellent demonstrated communication skills in training and development with all levels of constituencies; both verbally and in writing
- Work on multiple tasks simultaneously and balance priorities; strong time management skills
- Productive project management with solid work ethic who exerts optimal effort in successfully completing tasks
- Excellent communications skills to include: public speaking, facilitation, interpersonal, networking
- Confident, hard-working employee who is committed to achieving excellence
- Following up with inquiries and being proactive on issues for effective and efficient solutions
- Assist in identifying and developing new initiatives to increase practicum experience satisfaction
- Maintain effective filing system to keep data organized with daily folders, calendar and deadline reminders
- Develop and maintain a strategic and streamlined process of creating, sharing, and updating education material
- Organized, dedicated and committed to professionalism
- Delivering service excellence
- Excellent organizational skills, flexible to changing priorities
- Always update and inform the line management of changes in my areas of responsibility
- Strong interpersonal, communication and customer service skills
- Demonstrate the ability to learn and use new computer technologies to improve scheduling, tracking and service
Education Certifications
- EXECUTIVE SUPPORT MANAGEMENT, UNIVERSITY OF CAPETOWN, 2020
- MCD UPDATE TRAINING WITH CERTIFICATION, SAMED, 2019
- EMERGENCY FIRST RESPONDER - LEVEL 1, SA EMERGENCY CARE, 2019
- EXCEL TRAINING SKILLS, SAGE, 2017
- TRAVEL IT ONLINE SYSTEM, AMADEAS TRAVEL IT, 2017
- KOHL MAKEUP CERTIFICATE, KOHL MAKEUP ACADEMY, 2015
- GRADE 12 - SENIOR CERTIFICATE, RANDBURG HIGHSCHOOL, 2010
System Software
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- JDE (Finance System)
- CA (Compliance System)
- BPO
- Cloud Quote
- DocIT
Administrational Skills
- Implementation and maintenance of planning system to monitor daily, Weekly and monthly task completion progress.
- Define and document client-specific strategy and governance models.
- Prepare weekly and monthly progress reports.
- Excellent communication skills and ability to present across all media.
- Provide analysis, conclusions and recommendations based on industry best practice.
- High attention to detail and accuracy.
Personal Information
- Passport Number: EU & South-African Passport
- Date of Birth: 11/19/92
- Gender: Female
- Nationality: South African
- Driving License: Code 08
- Marital Status: Engaged
References
Employment references available on request.
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Timeline
Finance Specialist
Motswako Office Solutions Pty Ltd
11.2022 - Current
Marketing Coordinator, Sales Administration, PA
123MDS Pty Ltd
09.2020 - 10.2022
Medical Education Coordinator
SA Biomedical Group
04.2015 - 10.2019
Makeup & Special Effects Artist
04.2012 - 10.2019
Au Pair
Au Pair Extraordinaire
01.2012 - 01.2015
Market Researcher
Objectivity
04.2011 - 07.2011
Events Coordinator - Intern
Imagine Events
01.2011 - 04.2011
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