Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carmen Wing

Carmen Wing

Sales Executive
Campsbay,Western Cape

Summary

I am a multi faceted individual with +/- 15 years within the Customer service industry. I've held various positions which contributed to obtain important skills such as Negotiating, Planning, Organization, and Coordination and successfully closing projects. I am focused on maximizing business success by capitalizing on all stakeholder involved.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Sales Executive

Shimansky
Cape Town, Western Cape
11.2015 - Current
  • Greeted customers, introducing them to the brand trough a Diamond Tour presentation.
  • Daily exposure to external as well as internal cultures.
  • Active listening to problem solve and to understand the customers needs.
  • Proactive and showing initiative in the conversion of casual shoppers into customers through product quality, knowledge, and product solutions to meet customer needs.
  • Team player by offering assistance to other Sales Executives through selecting merchandise, finding accessories and assisting in the completion of the purchases and administration process.
  • Drove store revenue through upselling to customers.
  • Gained customer trust and confidence by demonstrating initiative, persuasive and a composed professional demeanor.
  • Negotiated prices, terms of sales and discounts on merchandise.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Meet with customers to discuss and ascertain needs, tailor and create bespoke designs and close deals.
  • Quoted prices, payment terms and other value offers.
  • Planning and coordination bespoke designs to relevant departments.
  • Following up on bespoke designs with the necessary department regarding lead times and the completion of the design.
  • Engaging in verbal as well as written communications with clients regarding their bespoke designs.
  • Achieved sales goals and after sales service targets by cultivating customer relationships.
  • Informed customers of promotions to increase sales productivity and volume.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Achieved and exceeded company-defined sales targets.
  • Attended monthly sales meetings and weekly sales training (Online - Cardone University)
  • Trained new employees on customer service, money handling, organizing and prioritizing of tasks.
  • Recorded accurate client information and captured in CRM database.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.
  • Implementation of quick and effective decision making and problem resolutions.

Assistant General Manager

Village & Life - The Campsbay Retreat Boutique Hotel
Cape Town, Western Cape
02.2015 - 10.2015
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Events Manager

Village & Life - The Bay Hotel
Cape Town, Western Cape
01.2014 - 01.2015
  • Planning, organizing and coordination of Conference as well as wedding events
  • Interviewed clients to understand event scope.
  • Worked closely with conference/wedding clients to understand their vision and goals and to maintain deadlines.
  • Drew up quotations or communicated standard conference and wedding packages on offer.
  • Produced detailed function sheets for events to document timelines, food and beverage menus and supplier etc. involved.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Hired and cross-trained staff members for various event-specific functions.
  • Coordinated florists, photographers, and musicians for events.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food
  • Delivered prompt payment for event vendors, staff and transportation providers.
  • Selected and ordered refreshments, décor and event materials relevant to the conference/ wedding clients scope.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Negotiated with vendors to achieve most favorable terms.
  • Coordinated with sales and marketing teams to publicize and promote venues, packages & events.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Restaurant Front of House Manager

Tourvest Holdings - Quay 4 Restaurant (Fine Dining section)
Cape Town , South Africa
06.2013 - 12.2013
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed staff rosters, time and attendance to ensuring adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Utilized upselling techniques to maximise revenue and increase customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • End of day cash up, accounting for all credit card slips and counting of cash and keeping meticulous records of transactions.

Education

Diploma of Higher Education - Business Communications

Vega School of Branding
Cape Town
05.2011 - 05.2013

Certificate of Higher Education - Desktop publishing - Adobe Illustrator, Indesign, Photoshop

CityVarsity
Cape Town

Certificate of Higher Education - Teaching English as a Foreign Language

EF International
Cape Town

Certificate of Higher Education - Project Management

Google Grow - Coursera
Cape Town
07.2023 -

Skills

    Sales

undefined

Timeline

Certificate of Higher Education - Project Management

Google Grow - Coursera
07.2023 -

Sales Executive

Shimansky
11.2015 - Current

Assistant General Manager

Village & Life - The Campsbay Retreat Boutique Hotel
02.2015 - 10.2015

Events Manager

Village & Life - The Bay Hotel
01.2014 - 01.2015

Restaurant Front of House Manager

Tourvest Holdings - Quay 4 Restaurant (Fine Dining section)
06.2013 - 12.2013

Diploma of Higher Education - Business Communications

Vega School of Branding
05.2011 - 05.2013

Certificate of Higher Education - Desktop publishing - Adobe Illustrator, Indesign, Photoshop

CityVarsity

Certificate of Higher Education - Teaching English as a Foreign Language

EF International

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Carmen WingSales Executive