Carmen Lee Booth
Johannesburg
Summary
Results-driven Operations Coordinator with a solid track record at BLUE SKY INTERNATIONAL, specializing in logistics coordination and customer relationship enhancement. Demonstrated excellence in administrative management and conflict mediation, leading to streamlined operations and improved efficiency. Proficient in Microsoft Office Suite, complemented by strong communication skills that ensure high-quality customer service. Aiming to leverage strategic planning and analytical expertise to further optimize operational processes.
Overview
20
20
years of professional experience
Work History
Operations Coordinator
BLUE SKY INTERNATIONAL
Johannesburg
10.2022 - 12.2025
- Remotely managing daily operations.
- Update the database.
- Managing day-to-day sales activities.
- Managing sales targets.
- Delivering accurate reports, as well as building strong relationships with customers.
- Responsible for managing the database.
- Managing education and training.
- liaising with doctors and pharmacies
- Managing the medical database and servicing key accounts.
- Working independently, as well as in a team, to grow and support the business in any way.
- Managing administrative functions daily.
- Maintained accurate records of all operational activities.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Performed quality assurance checks on products prior to shipment.
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
Internal sales consultant/ Admin support
BASE RETAIL
02.2018 - 09.2022
- Selling products and services using solid arguments to prospective customers.
- Performing cost-benefit analyses of existing and potential customers.
- Maintaining positive business relationships to ensure future sales.
- This position requires a self-motivated individual with strong organizational skills.
- Assisting with remote administrative duties such as quotations, invoicing, diary management, and other ad hoc functions.
- Collaborated with internal teams on product development initiatives based on customer feedback.
- Reviewed customer feedback surveys to ensure satisfaction levels are consistently high.
Sales Representative
Slick Salon Solutions
02.2018 - 09.2022
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- This position requires a self-motivated individual with strong organizational skills
Executive PA to the CEO (REMOTE)
Completely Unique Safaris
01.2017 - 02.2018
- Traveling and accommodation to various parts of the world (China, Germany, and Italy)
- Arranging Visa applications as well as collecting where possible
- Managing meeting /appointments taking minutes Emails Formal letters
- Calendar and Schedule Management
- Communication and Relationship Management
- Sales Administration Support
- Task and Project Management
- Research and Document Management
- Process and System Improvement
- Travel Coordination
- Expense Management
- Social Media and Community Management
Operations Manager
HOFMANN MEGA PLAN EQUIPMENT
Johannesburg
01.2012 - 12.2017
- Performed cost analysis for various projects to determine budget requirements.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Enforced federal, state, local and company rules for safety and operations.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
- Supervised creation of marketing materials and collateral.
- Created and managed email campaigns to promote products, services, and offers.
- Implemented customer loyalty programs that increased repeat business.
- Conducted research to determine ideal markets for products and services.
Personal Assistant to the HR Manager
BALWIN PROPERTIES
01.2008 - 12.2012
- Diary Management
- Debtors
- Travel arrangements
- Basic Administration
Sales (Home loans)
MORTGAGESA
01.2006 - 12.2008
- Client Liaising
- Sales
- Administration
- Cold Calling
Education
M.D. - Operations Administration
Unisa
Johannesburg10-2020
M.D. - Health And Wellness
Camelot International
Johannesburg12-2005
GRADE 12 -
Glenvista High School
Johannesburg12.2002
Skills
- Quality assurance and control
- Cost reduction strategies
- Project lifecycles
- Personnel resource allocation
- Quality assurance oversight
- Risk management
- Supply ordering
- Payroll administration
- Administrative management
- Forecasting
- Process implementation
- Employee database management
- Logistics coordination
- Conflict mediation
- Training management
- Customer invoicing
Drivers License
Valid, 8
Volunteer Experience
Camp Coke – School for disadvantaged, Administrator, Admin front office reception
Travel Experience
- UK
- Ireland
- Brussels
- Italy
- USA
- Thailand
- Zambia
- Zimbabwe
- Botswana
- Mozambique
Personal Information
Health Status: Excellent
Affiliations
- Wakeboarding
- Skiing
- Water sport
- Netball
- Running
Timeline
Operations Coordinator
BLUE SKY INTERNATIONAL
10.2022 - 12.2025
Internal sales consultant/ Admin support
BASE RETAIL
02.2018 - 09.2022
Sales Representative
Slick Salon Solutions
02.2018 - 09.2022
Executive PA to the CEO (REMOTE)
Completely Unique Safaris
01.2017 - 02.2018
Operations Manager
HOFMANN MEGA PLAN EQUIPMENT
01.2012 - 12.2017
Personal Assistant to the HR Manager
BALWIN PROPERTIES
01.2008 - 12.2012
Sales (Home loans)
MORTGAGESA
01.2006 - 12.2008
M.D. - Operations Administration
Unisa
M.D. - Health And Wellness
Camelot International
GRADE 12 -
Glenvista High School
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