Carmen de Beer
Roodepoort
Summary
Seeking a dynamic and collaborative work environment where I can apply my skills, enhance operational efficiency, and contribute to the success of the team.
Overview
5
5
years of professional experience
Work History
Accounts Clerk
Herotel Pty Ltd
10.2021 - Current
- Responsible for customer account management and reconciliation
- Generated invoices, credit notes, and managed high-value debit orders
- Provided customer support for billing inquiries and payment allocations
- Utilized various accounting and CRM software tools
- Managed Accountability records by listing bad debt clients and updating payment statuses
- Oversaw legal risk associated with client debt recovery
Casual Cashier
Dis-Chem Pharmacy
09.2021 - 11.2021
- Processed transactions efficiently and provided customer service
- Managed cash handling and assisted with store operations
Casual - Cosmetic Department
Dis-Chem Pharmacy
11.2019 - 10.2020
- Assisted customers with product selections and sales
- Maintained stock levels and handled merchandising
Education
Strategic Planning Course Certificate -
Oxford Home Study Center
01.2024
National Senior Certificate -
Jan Viljoen High School
12.2020
Skills
- Financial Management
- Account Management
- Invoice Generation
- Credit Note Generation
- Debit Order Processing
- Customer Payment Management
- Bad Debt Management
- Customer Service
- Communication
- Technical Proficiency
- Digital Proficiency
- Microsoft Office
- Remote Communication Tools
- Organizational Skills
- Work Ethic
- Time Management
- Self-Motivation
- Adaptability
- Customer account management
- Debt recovery procedures
Languages
- English
- Afrikaans
References
Available upon request
Personal Information
- Date of Birth: 01/20/02
- Gender: Female
- Nationality: South African
Detailed responsibility and skills.
Management and reconciliation of customer accounts.
Accurate generation of invoices and credit notes.
Preparing and processing debit order batches exceeding R10 million.
Managing and allocating customer payments efficiently.
Listing bad debt clients on Accountability and keeping records updated.
Removing clients from Accountability upon payment and handling legal risk associated with debt management.
Handling 300+ emails & calls daily with professionalism.
Prompt resolution of customer inquiries and issues.
Proficient in Datatill, QContact, Enigma, NetSuite and Corteza.
Strong Microsoft Office skills (Excel, Word, Office 365, OneNote, Outlook, Teams)
Experienced with remote communication tools (Skype, Dropbox, Google Suite, Zoom)
Timeline
Accounts Clerk
Herotel Pty Ltd
10.2021 - Current
Casual Cashier
Dis-Chem Pharmacy
09.2021 - 11.2021
Casual - Cosmetic Department
Dis-Chem Pharmacy
11.2019 - 10.2020
Strategic Planning Course Certificate -
Oxford Home Study Center
National Senior Certificate -
Jan Viljoen High School
Similar Profiles
Lihle SontiLihle Sonti
Customer Experience Agent at Herotel PTY LTDCustomer Experience Agent at Herotel PTY LTD
Goodenough Makhosonke ShangeGoodenough Makhosonke Shange
Sales Agent at HerotelSales Agent at Herotel
Calfonia LebeaCalfonia Lebea
Ambassador at HerotelAmbassador at Herotel