CARLYN BELL

• Assisting clients over the phone with installations of the Software.
• Assisting clients with errors and how to use the software/ Irainbow Tablet.
• Booking deliveries for repairs of IRainbow Tablets.
• Receiving faulty USB and arranging for new deliveries.
• Making sure the tech department is up to date
• Call logs, emails and walk in clients.
• Handling all technical support staff enquiries and giving feedback to supervisor.
• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Mentored junior team members, helping them develop critical problem-solving skills and technical expertise.
• Coordinated with sales representatives to ensure seamless onboarding experience for new clients, leading to higher client retention rates.
• Developed customized training programs to address unique team skill gaps, increasing overall technical competency and enhancing service quality.
• Contact Naz 010 4667662

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Part Time seeking permanent position

Contact Angelo or Tanya 011 2197685