Summary
Overview
Work history
Education
Skills
Timeline
Generic

Carl Clark

Durban North,South Africa

Summary

Throughout my working career, I have been afforded the opportunity to receive knowledge in various facets of the business world. I have been given critical responsibilities and have successfully proven my ability to perform tasks allocated to me with minimum supervision and to the the satisfaction of my employer.

Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.

Overview

23
23
years of professional experience

Work history

Store Manager Grade 9

Markham Pinetown
Durban, South Africa
05.2016 - Current
  • Leading team with coaching and training to achieve all business objectives, KPIs and Visual Standards.
  • Drive turnover and excellent customer experience by ensuring staff are equipped and happy, focusing on minimal shrinkage to protect bottom line and all processes are in line.
  • Lead store and increased from 16mil. in 2016 to 34mil. this year with 15 staff members.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Resolved customer complaints effectively, protecting store's image and consumer relationships.

Caretaking Store Manger

Markham Westville Pavilion
Durban , South Africa
03.2016 - 05.2016

Leading team to achieve all business objectives.

Caretaking Store Manager

Markham Gateway
Durban , South Africa
01.2016 - 03.2016

Leading team to achieve all business objectives.

Caretaking Store Manager

Markham West Street
Durban, South Africa
01.2015 - 12.2015

Leading team to achieve all business objectives and moved the store from previous address to current address.

Assistant Manager Grade 9

Markham Gateway
Durban , South Africa
03.2014 - 12.2014

Assisted Store Manger and lead team to achieve all business objectives.

Field Visual Merchandiser

Markham Marketing
Durban , South Africa
02.2013 - 01.2014

Lead team in achieving business objectives in Visual merchandising and store layout, training teams in housing and window implementation for 3 Durban areas in Coastal Region, Durban South, Durban Midlands and Zululand.

Store Manager

Markham Amanzimtoti
Durban , South Africa
01.2012 - 12.2012

Lead team in achieving all business objectives.

Caretaking Store Manager

Markham Workshop
Durban , South Africa
03.2011 - 12.2011

Lead team in achieving all business objectives.

Cellular consultant, Supervisor

Markham West Street
Durban, South Africa
02.2009 - 04.2011

Achieved excellent customer experience in Cellular department, achieving top sales in the country for Vodacom sales. Grew the One2One market and insurance on handsets, achieving sales to over 4 million in turnover for cellular.

Administrator

MTN HVRC
Durban , South Africa
03.2008 - 12.2008

All admin duties relating to receiving, tracking and dispatching of cellular repairs at MTN

Sales assistant

Markham West Street
Durban , South Africa
03.2002 - 02.2008

Sales assistant in Smart and Footwear, promoted to Denim and Levi's, then into Cellular department. Won the most 501 denims sold twice in a row before moving to cellular department, achieving excellent customer experience and increased sales in Cellular and launched one2one contracts.

Education

Junior Leadership Development Program - Leadership

Ground Floor Labs
Durban
03.2022

Retail Management Development Program - Leadership

University of Pretoria
Durban
03.2017

HI Academy Leadership Course - Leadership

HI Academy Create Consulting
Capetown
03.2016

Matric - High Shool

Icesa
Durban
12.2003

Skills

  • Through working career, have been awarded opportunity to engage many trainings and leadership courses enhancing ability to lead team successfully to achieve business objectives and KPIs
  • Growing as person through self-reflection to lead others by example and transparency
  • Putting people first is key in achieving good customer experience, ensuring each member understands mission and goal, also knowing why we do what we do
  • Drive company policies and procedures by living values and ensuring all staff do so, through combining personal values with companies' values

Timeline

Store Manager Grade 9

Markham Pinetown
05.2016 - Current

Caretaking Store Manger

Markham Westville Pavilion
03.2016 - 05.2016

Caretaking Store Manager

Markham Gateway
01.2016 - 03.2016

Caretaking Store Manager

Markham West Street
01.2015 - 12.2015

Assistant Manager Grade 9

Markham Gateway
03.2014 - 12.2014

Field Visual Merchandiser

Markham Marketing
02.2013 - 01.2014

Store Manager

Markham Amanzimtoti
01.2012 - 12.2012

Caretaking Store Manager

Markham Workshop
03.2011 - 12.2011

Cellular consultant, Supervisor

Markham West Street
02.2009 - 04.2011

Administrator

MTN HVRC
03.2008 - 12.2008

Sales assistant

Markham West Street
03.2002 - 02.2008

Junior Leadership Development Program - Leadership

Ground Floor Labs

Retail Management Development Program - Leadership

University of Pretoria

HI Academy Leadership Course - Leadership

HI Academy Create Consulting

Matric - High Shool

Icesa
Carl Clark