Carlton Prince Mutsipa
Fine Dining Server
Summary
CAREER SUMMARY
Enterprising fine dining professional with over six years of fine dining experience serving food and beverages in busy restaurants, I am adept at delivering first class service to dining patrons and improving the positive reputation of dining establishments. Carlton is a high-energy individual, with the ability to multitask under pressure. I am a service-oriented, friendly, energetic team player and leader who stays motivated and well-organized and conscientious with a proactive and attentive nature.
Overview
7
7
years of professional experience
1
1
Language
Work History
Fine Dining Server
Ignition Tapas & Bar Lounge, South African
Hartbeespoort
2022.04 - Current
- Currently the top seller with a total of R2 Million total sales from January 2023 to date (450 seater restaurant)
- Has exceeded sales monthly targets by up to 10% through up-selling appetizers, shooters and recommended wine pairings with dishes along with desserts hence resulting in an exceptional dining experience that has boosted the restaurant's ratings by 20% on Trip Advisor and Google
- Trained a total of 18 new server staff
- Serves an average of 6 tables simultaneously (up to 40 customers) with a section turnover of at least 3 to 4 times, up to 150 total guests per night
- Acquired loyal customers and received outstanding reviews
Head Waiter
Laurentina Restaurant, Restaurant
Hartbeespoort
2017.11 - 2022.03
- Exceeded R5.5 Million in total sales in a 500 seater restaurant
- Developed a tablet system that streamlined order-taking, resulting in a 35% increase in table turns
- Developed an waiter recognition and reward program that improved morale and increased sales by at least 20%
- Analyzed customer feedback and implemented changes that led to an increase in customer loyalty
Trainee Server
Panarottis Brits Mall, Italian Restaurant
Brits
2016.11 - 2017.10
- Suggested and explained menu items, specials, and wine selections resulting in increased sales and revenue
- Became part of the top 5 sellers within one month of hire
- Won dessert sales contests that produced significant increases in total monthly sales of up to 10%
- Maintained a clean and organized dining area for a pleasant and comfortable dining environment
Education
Bsc (Hons) -
Bindura University Of Education
2012.01 - 2016.04
Skills
Date of birthundefined
Timeline
Fine Dining Server
Ignition Tapas & Bar Lounge, South African
2022.04 - Current
Head Waiter
Laurentina Restaurant, Restaurant
2017.11 - 2022.03
Trainee Server
Panarottis Brits Mall, Italian Restaurant
2016.11 - 2017.10
Bsc (Hons) -
Bindura University Of Education
2012.01 - 2016.04
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