Open To Work
CARLTON FISHER
Call Centre Communication / SOC Analyst
BLOUBOSRAND,GP
Work Preference
Summary
Unilever > My duties were to pack products on shelves, cleaning shelves, getting stock from stock room to display on the floor for customers.
Helping and assisting disable customers as well as regular citizens either packing their goods in their car or waiting for an uber with them.
Places I worked at had been, Checkers, Pick n Pay, Spar and Estate.
Sunbet > My duties were to make sure the call had been answered as I was doing Inbound and Outbound Calls to Customers known as Punters, trying to assist them with queries such as their withdrawal, deposit or forgot password.
The channels used to communicate for the chat, call and emails.
> Zendesk
> Connex
> InfoBip
> Facebook, Instagram
Dynamic professional with experience at Unilever and Sunbet, excelling in visual merchandising and customer communications. Proven ability to enhance product visibility and drive customer satisfaction through effective team development and CRM expertise. Recognized for optimizing inventory management and training new personnel to elevate service standards.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Field Merchandiser
Uniliver
03.2022 - 03.2024
- Executed visual merchandising strategies to enhance product visibility and customer engagement.
- Analyzed sales data to optimize product placement and inventory management.
- Collaborated with retail staff to ensure compliance with brand standards and promotional displays.
- Conducted regular store audits to assess merchandising effectiveness and identify improvement opportunities.
Call Center Agent
Sunbet, Sun International
03.2024 - Current
- Managed high-volume inbound and outbound calls to ensure customer satisfaction.
- Resolved customer inquiries and complaints efficiently using CRM software.
- Provided product information and support to enhance user experience.
- Assisted in training new team members on operational procedures.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Sandringham High School
Johannesburg, South Africa 04.2001 -
GED -
Cissco Academy
Online 04.2001 -
Skills
Field Sales Merchandiser
Call Center Operations
Customer Communications
Payment processing
Soc Analyst
Patten Recognition
Problem Solving
Soccer/Coding/Soc Analyst/Threat hunting/Playing Games
Soccer > Every week on a Tuesday or Wednesday I play indoor soccer with friends I know for exercise.
Tools Used > Ball, kit, stretchers and gym equipment
Coding > Creating websites from health products to clothing and even educational purpose.
Tools Used > VSC, GitHub & Python
Soc Analyst > I Monitor web servers, systems, file directory, authentication and authorization, brute force attacks, ransomware attacks, watching network traffic, depending on the severity of the alert, some may need escalation to the next Soc 2 tier in line to investigate and complete.
Tools used > SIEM, SOAR, Splunk, Wireshark, hashcat, Burp Suit and etc
Threat Hunting > Having A Home Lab of my own with the assistance of Linux, I can do some threat hunting when im free.
Tools Used > Kali Linux, Ubuntu Debian
Playing Games > I play games to release unwanted stress or to relax my mind from allot of things.
Tools Used (games played)
i7 core PC 16g RAM
Apex
GTA
FC27
NFS Payback
Music & Model > I make music, beat-maker, producer, rapper and model
Tools Used
> PC or Laptop
> Cubase
> FL Studio
> WAVES
> Tik Tok
Timeline
Call Center Agent
Sunbet, Sun International
03.2024 - Current
Field Merchandiser
Uniliver
03.2022 - 03.2024
High School Diploma -
Sandringham High School
04.2001 -
GED -
Cissco Academy
04.2001 -