Carla Steyn

• General Office Management

• Vehicle Fleet Controller (monthly fleet recons, Calculation of fuel transactions for personal deduction) Fleet management

• IT support

• Management of printers

• Management of company cellphone contracts (bi-annual
upgrades, bulk upgrades)

• Recruitment administration

• Web design (non-coding, updating websites) Content writing, design & layout

• Tender administration - Price sourcing, gathering of all requested documentation, compilation of submission document

• Maintained accurate documentation of company policies and procedures for easy reference by all employees.

• Coordinated company events and meetings to foster teamwork and boost employee morale.

• Frequently inspected production area to verify proper equipment operation.

• Maintained personnel records and updated internal databases to support document management.

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

• Collected, validated, and distributed information to employees.

• Established an organized filing system that streamlined
document retrieval and reduced misplaced files.

• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Collected, arranged, and input information into database
  system.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Proven ability to learn quickly and adapt to new situations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Proved successful working within tight deadlines and a fast-paced environment.
• Proven ability to develop and implement creative solutions to complex problems.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Edited documents to improve accuracy of language, flow, and readability.
• Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
• Strengthened communication skills through regular interactions with others.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Interacted with customers by phone, email, or in-person to provide information.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
• Passionate about learning and committed to continual improvement.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• Gained extensive knowledge in data entry, analysis and reporting.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Create and manufacture quality leather items e.g Handbags, purses, wallets, travel bags and more.
• Website design and maintenance via Wordpress.
  www.heiloleather.co.za
• Self-motivated, with a strong sense of personal responsibility.
• Interacted well with customers to build connections and nurture relationships.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Managed day-to-day business operations.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Applied effective time management techniques to meet tight deadlines.
• Prepared annual budgets with controls to prevent overages.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Evaluated suppliers to maintain cost controls and improve operations.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Gained strong leadership skills by managing projects from start to finish.

• Administrative duties included: Switchboard; printing & copying; filing; typing and binding of documents; petty cash; requisitions; ordering stationary; acquiring quotes, using Microsoft Office programs e.g Word, Excel, Powerpoint, etc; attend meetings
• HR duties included: Completion and filing of new employment contracts (LDC's); all employee related issues e.g Complaints, inquiries etc.; employee timesheets; upload of all employee related documentation on Dropbox Filing system
• ED (Economic Development) duties included: Compilation of all ED related documentation of all employees for upload and reporting purposes e.g
  ID's, EEA1's, • Employment Contracts (LDC's), etc
• Completion of monthly ED Reports for submission to
  management and the client; filing of all ED documentation
• IR duties included: Compilation of IR documentation, as required by the client, for auditing purposes; attend IR meetings
• Completed forms and reports to facilitate admission, transfer or discharge.
• Created, prepared, and delivered reports to various
  departments.
• Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
• Served as corporate liaison for finance, IT, and marketing
  departments.
• Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Processed purchase orders, service contracts and financial reports.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Increased customer service success rates by quickly resolving issues.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.

• Liaise with clients and agents on a daily basis
  Complete monthly reports.
• Represent the company at travel expos and tourism related events.
• General administrative duties, marketing trips along the Garden Route as well as in and around Cape Town.
• Conducted market research and analysis to identify consumer trends and preferences.
• Identified appropriate marketing channels and target customers for campaigns.
• Strengthened partnerships with industry influencers through networking events and professional associations for mutual business growth opportunities.
• Established and managed relationships with external data providers and research vendors.
• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Created reports to track performance of marketing campaigns and suggest improvements.
• Generated reports to support development and implementation of marketing plans.
• Managed trade show presence, maximizing exposure and generating valuable leads for followup.

• Oversee cash flow and cash registers
• Liaising with clients & suppliers daily
• Personal assistant for CEO
• Quotations & administrative duties for CEO
• Pastel Accounting experience
• Sales and general office administration
• Improved financial accuracy by performing meticulous account reconciliations and identifying discrepancies.
• Reduced errors in financial records by conducting comprehensive audits and implementing corrective measures when needed.
• Maintained, organized and stocked teller window areas.
• Facilitated accurate invoicing by reviewing transactions,
  verifying pricing, and ensuring proper documentation was maintained.
• Operated computers programmed with accounting software to record, store and analyze information.
• Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
• Strengthened client relationships by addressing concerns promptly and providing exceptional service in all interactions.
• Prepared bank deposits by compiling data from cashiers,
  verifying and balancing receipts.
• Examined financial statements and records to collect important details and verify calculations.
• Optimized cash flow management through diligent monitoring of accounts receivable collections and accounts payable disbursements.
• Investigated and resolved inquiries with billing and invoicing.
• Proved successful working within tight deadlines and a
  fast-paced environment.
• Cultivated interpersonal skills by building positive relationships with others.
• Organized and detail-oriented with a strong work ethic.
• Excellent communication skills, both verbal and written.
• Gained extensive knowledge in data entry, analysis and
  reporting.
• Proven ability to learn quickly and adapt to new situations.
• Delivered services to customer locations within specific
  timeframes.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Applied effective time management techniques to meet tight deadlines.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Worked effectively in fast-paced environments