Travelling
Carla Kilian
SENIOR HRBP
Bellville
Summary
A results-driven and strategic Senior HR Business Partner with over 15 years of experience across global and local organisations within the BPO, Retail, and Services sectors. Expert in Employment Relations, Labour Law, and HR Business Transformation, with a strong ability to influence senior leadership and drive people strategies that align with business goals. Proven track record in leading HR change initiatives, optimising productivity, and ensuring compliance across diverse workforces.
Overview
13
13
years of professional experience
4026
4026
years of post-secondary education
2
2
Languages
Work History
Senior HR Consultant
People Partners & Human Alliance
Cape Town
10.2024 - Current
- In-depth knowledge of key legislation: Employment Equity Act, Skills Development Act, BBBEE Act
- Skilled in HR strategy, organisational alignment, and policy development
- Strong experience in recruitment planning, job design, and employment contracting
- Proficient in performance management, remuneration structuring, and talent retention strategies
- Experienced in Skills Development Facilitation and Employment Equity compliance
- Hands-on expertise in HR administration and systems
- Specialist in employee relations, including chairing hearings and CCMA/Bargaining Council representation
- Reporting to HR Director | Responsible for 100k client book
HRBP and Talent Acquisition Specialist
VirtualResource
Cape Town
06.2024 - 10.2024
- Full-cycle recruitment and strategic HR support
- Proven ability to source, attract, and secure top talent across IT, HR, and support functions
- Skilled in streamlining hiring processes, reducing time-to-fill, and enhancing candidate quality and experience
- Strong collaborator with hiring managers, aligning talent strategies with business needs
- Proficient in HR systems and analytics, supporting workforce planning, compliance, and reporting
- Delivers end-to-end HR support, including onboarding, offboarding, and participation in key HR initiatives
- Reporting to HR Executive
Senior HR Business Partner: Productivity
NSC Global (UK)
Cape Town
07.2023 - 02.2024
- Partner with Global HRD on strategic HR frameworks
- Lead productivity optimisation across HR functions
- Coach management on complex ER matters and change management
- Drive HR compliance, policy development and international projects
- Reporting to Chief People Officer: UK
Head of HR
Mango 5 Pty Ltd
Cape Town
02.2020 - 03.2021
- Led end-to-end HR operations for a leading BPO Contact Centre
- Reduced external recruitment costs by building internal capabilities
- Standardised ER processes and trained managers in all legal procedures
- Chaired EE, Skills, and Health & Safety Committees
- Oversaw payroll and onboarding compliance
- Delivered HR analytics, WSP/ATR reporting, and BBBEE alignment
- Reporting to COO
Group HR Business Partner
WNS Global Services SA
Cape Town
06.2017 - 01.2020
- Designed and implemented HR strategies for multi-campaign environments
- Enhanced engagement and reduced early attrition through structured interventions
- Led ER, grievance resolution, and CCMA representation
- Managed quarterly performance reviews and PDPs across the business
- Partnered with global COEs to streamline HR efficiencies
- Oversaw reward and recognition, induction, and onboarding programmes
- Reporting to General Manager: HR
Employee Relations Manager
H&M Global, South Africa
Cape Town
03.2014 - 05.2015
- Led ER processes nationally including policy localisation and implementation
- Managed employee wellness and compliance programmes
- Seconded to Stockholm for global HR integration training
- Reporting to Country HR: South Africa
Employee Relations Specialist
RCS Pty Ltd
11.2012 - 03.2014
- Supported HR Shared Services with complex ER case management
- Focused on compliance, dispute resolution, and policy training
- Reporting to HR Shared Services Head
Education
BA Law - Law
University of Stellenbosch
Cape Town03.2015
Advanced Certificate in Practical Labour Law - Labour Law
University of Cape Town
Cape Town08.2008
Skills
- Labour Law & ER Strategy
- HR Business Partnering
- Change & Transformation Projects
- Global HR Practice
- Employee Engagement & Retention
- HR Compliance & Governance
- CCMA & Disciplinary Management
- Talent Management
References
REFERENCES AVAILABLE ON REQUEST
Accomplishments
- Selected for Global HR Training Secondment in Stockholm, Sweden (H&M)
- Facilitated successful CCMA representation, winning numerous arbitration cases
- Led countrywide staff transport redesign across H&M SA stores
- Launched H&M’s Employee Wellness Programme and WNS’s Onsite Wellness Clinic
- Spearheaded localisation of the H&M International Staff Planner System
- Presented on teleconference with WNS Global CEO, 1 of only 3 employees selected
- Consistently reduced CCMA risk and implemented sustainable ER strategies
- Recognised Dux Pupil in Grade 12
Interests
Software
VIP, Microsoft Office, HR Analytics Dashboards, HR Audits, PeopleSoft, Premier HR
HR SYSTEMS/SOFTWARE
VIP, Microsoft Office, HR Analytics Dashboards, HR Audits, PeopleSoft, Premier HR
Timeline
Senior HR Consultant
People Partners & Human Alliance
10.2024 - Current
HRBP and Talent Acquisition Specialist
VirtualResource
06.2024 - 10.2024
Senior HR Business Partner: Productivity
NSC Global (UK)
07.2023 - 02.2024
Head of HR
Mango 5 Pty Ltd
02.2020 - 03.2021
Group HR Business Partner
WNS Global Services SA
06.2017 - 01.2020
Employee Relations Manager
H&M Global, South Africa
03.2014 - 05.2015
Employee Relations Specialist
RCS Pty Ltd
11.2012 - 03.2014
BA Law - Law
University of Stellenbosch
Advanced Certificate in Practical Labour Law - Labour Law
University of Cape Town
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