Photography
Carla de Zinger
Implementation Consultant
Pretoria,GP
Summary
Dynamic Senior Implementation Consultant at Goodx Software with a proven track record in software implementation and user training. Enhanced client satisfaction through effective communication and agile project management, achieving significant cost savings. Recognized for problem-solving abilities and adaptability, consistently delivering high-quality solutions that drive user adoption and streamline processes.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Senior Implementation Consultant
Goodx Software
04.2022 - Current
- Attained a high level of client satisfaction, maintaining open lines of communication to address concerns promptly during the implementation process.
- Enhanced team productivity, implementing collaboration tools for seamless communication within the project team.
- Increased revenue, identifying upsell opportunities during the implementation phase and working closely with the sales team.
- Provided subject matter expertise in complex integration projects, ensuring seamless data transition between legacy systems and new platforms.
- Streamlined project timelines by effectively managing cross-functional teams and implementing agile methodologies.
- Boosted user adoption rates by tailoring training sessions to meet individual client needs and preferences.
- Strengthened client relationships through consistent communication and transparent status updates throughout the project lifecycle.
- Achieved significant cost savings for clients by recommending appropriate solutions aligned with their business objectives and budgets.
- Improved customer satisfaction with thorough post-implementation support and timely issue resolution.
- Exceeded performance targets, consistently delivering high-quality implementations.
- Reduced client onboarding time by designing and executing efficient implementation processes.
- Collaborated with product development teams to enhance software features based on client feedback gathered during implementations.
- Continuously expanded technical skillset, staying current on industry trends and emerging technologies to provide clients with cutting-edge implementation solutions.
- Mentored junior consultants, sharing industry insights and best practices for successful system implementations.
First Line Consultant
Goodx Software
04.2017 - 04.2022
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Medical Practice Manager
Dr HJ Van Dyk
02.2003 - 03.2016
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed 1 employee with various personalities and from different cultures for 1-physician practice.
- Handled job duties for staff members which were unavailable or out of office.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Education
Bachelor of Science - Microbiology And Human Physiology
University of Pretoria
Pretoria 04.2001 -
Skills
Software implementation
Project documentation
User training
Requirements gathering
Problem-solving
Time management
Multitasking
Excellent communication
Time management abilities
Adaptability and flexibility
Reliability
Written communication
Interests
Walking,reading,chrochet and scrapbooking
I love being active and walking is my choice of exercise. For relaxation I love to read, crochet and do scrapbooking as a hobby.
Timeline
Senior Implementation Consultant
Goodx Software
04.2022 - Current
First Line Consultant
Goodx Software
04.2017 - 04.2022
Medical Practice Manager
Dr HJ Van Dyk
02.2003 - 03.2016
Bachelor of Science - Microbiology And Human Physiology
University of Pretoria
04.2001 -
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