Carla Baard
Student (BSocSci)
Cape Town
Summary
Dynamic professional with a proven track record as an Airbnb Administrator at Oppiedam Family Cabins, excelling in client communication and problem-solving. Maintained superhost status through exceptional guest relations and swift complaint resolution. Proficient in MS Office, ensuring efficient administrative support and enhancing overall guest satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Airbnb Administrator
Oppiedam Family Cabins
03.2023 - Current
- Managed bookings and calendar.
- Liaised with the housekeeper for maintenance and cleaning scheduling.
- Maintained guest relations and ensured guest satisfaction, maintaining superhost status.
- Ensured that communication with guests was upheld.
- Dealt with complaints resolution and quickly resolved issues in order to maintain positive reviews.
Babysitter
Cape Town
12.2019 - Current
- Communicated positively with children and guardians.
- Responded to inquiries from parents and guardians.
- Monitored children's activities to verify safety and wellbeing.
- Adapted activities to meet varying needs and interests of children under care.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Planned fun outings and educational activities to keep children entertained.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Arranged transportation for school and activities, ensuring punctuality.
- Provided nutritious meals and snacks to support health and well-being.
Volunteer
Santa's Shoebox Project
11.2022 - 12.2022
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Prepared shoeboxes and ensured adequate resources in each package.
Customer Service Assistant
Royal Burgundy Mashie Course
11.2022 - 12.2022
- Sold snacks and beverages to guests.
- Managed cash and card transactions.
- Provided guests with putters and golf balls, ensuring the return of the equipment.
Education
Bachelor of Social Science - Sociology And Psychology
University of Cape Town
Cape Town 04.2001 -
High School Diploma -
Curro Century City
Cape Town 04.2001 -
Skills
- Office administration
- Customer service
- MS office
- Administrative support
- Problem-solving
- Client communication
- Verbal and written communication
Timeline
Airbnb Administrator
Oppiedam Family Cabins
03.2023 - Current
Volunteer
Santa's Shoebox Project
11.2022 - 12.2022
Customer Service Assistant
Royal Burgundy Mashie Course
11.2022 - 12.2022
Babysitter
12.2019 - Current
Bachelor of Social Science - Sociology And Psychology
University of Cape Town
04.2001 -
High School Diploma -
Curro Century City
04.2001 -
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