Carina Alberts
Receptionist/ Aspiring Estate Agent
Johannesburg
Summary
Motivated and professional with one year of experience as a receptionist. Skilled in customer service and handling difficult clients and situations with patience and professionalism. Strong team player with excellent communication skills. I have experience in personal admin assistance and working with Outlook, Teams, Excel and more. I'm also a fast, open minded learner who strives to do my best in anything I pursue.
Overview
2
2
years of professional experience
Work History
Receptionist
Building Credit Management
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided personal assistance to multiple management members, and other colleagues.
- Handling all office management duties, such as ordering supplies and groceries, sending and receiving packages, and stocking the kitchen.
Waiter
Karen's Catering
10.2023 - 12.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
High School Diploma -
Hoerskool Louis Trichardt
Louis Trichardt, South Africa 04.2001 -
Skills
Client Relationship Management
Timeline
Receptionist
Building Credit Management
01.2025 - Current
Waiter
Karen's Catering
10.2023 - 12.2023
High School Diploma -
Hoerskool Louis Trichardt
04.2001 -
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