Carina Alberts
Receptionist/ Aspiring Estate Agent
Johannesburg
Summary
Motivated and professional with one year of experience as a receptionist. Skilled in customer service and handling difficult clients and situations with patience and professionalism. Strong team player with excellent communication skills. I have experience in personal admin assistance and working with Outlook, Teams, Excel and more. I'm also a fast, open minded learner who strives to do my best in anything I pursue.
Overview
2
2
years of professional experience
Work History
Receptionist
Building Credit Management
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided personal assistance to multiple management members, and other colleagues.
- Handling all office management duties, such as ordering supplies and groceries, sending and receiving packages, and stocking the kitchen.
Waiter
Karen's Catering
10.2023 - 12.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
High School Diploma -
Hoerskool Louis Trichardt
Louis Trichardt, South Africa 04.2001 -
Skills
Client Relationship Management
Personal Assistance and Admin Support
Team Collaboration
Conflict Resolution
Cleanliness
Time management
Computer Literacy
Communication and phone skills
Bilingual
Listening Skills
Multitasking
Timeline
Receptionist
Building Credit Management
01.2025 - Current
Waiter
Karen's Catering
10.2023 - 12.2023
High School Diploma -
Hoerskool Louis Trichardt
04.2001 -