CARIN-LEE SOLOMONS
Medical Receptionist
Oudtshoorn,WC
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise in front desk operations at SCP Radiology Durbanville. Skilled in patient scheduling and records management, I excel in enhancing patient satisfaction through excellent communication and problem-solving abilities. Committed to optimizing workflows and supporting healthcare providers in delivering quality care.
Overview
10
10
years of professional experience
1
1
Language
Work History
Medical Receptionist
SCP Radiology Durbanville
Durbanville, Cape Town
06.2022 - 10.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Facilitated effective communication between patients, medical staff, and medical aid companies to ensure seamless coordination of care.
Reception Administrator/Telephonist
Mediclinic Southern Africa
Durbanville, Cape Town
09.2019 - 05.2021
- Handled sensitive information with discretion, upholding strict confidentiality protocols at all times.
- Acted as a resource for staff regarding general inquiries or requests about policies or procedures within the company.
- Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
- Ensured timely processing of invoices and expense reports, resulting in accurate financial records for the company.
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
- Improved office workflow by updating internal procedures documentation regularly to reflect current best practices accurately.
Operations Administrator
Imperial Logistics
Durbanville, Cape Town
09.2015 - 06.2018
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Evaluated current operational practices and suggested improvement strategies.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
- Provided answers to customer questions via phone and email, typically within one hour.
- Motivated and trained employees to maximize team productivity.
- Reported issues to higher management with great detail.
Education
Higher Education Certificate - Office Administration
National Computer College
Oudtshoorn, South Africa 04.2001 -
High School Diploma -
Bridgton Secondary
Oudtshoorn, South Africa 04.2001 -
Skills
Front desk operations
Medical office administration
Excellent telephone etiquette
Patient scheduling
Appointment management
Records management
Medical billing
Workflow optimization
Medical terminology
Referral verification
Medical office procedures
Medical records management
Petty cash management
Co-payment collection
Billing support
Time management abilities
Excellent communication & Organization skills
Problem-solving abilities
Attention to detail
Self motivation
Professionalism
Documentation and recordkeeping
Critical thinking
Additional Information
I am also equipped with the following skills:
· Fluent in Afrikaans and English
· Managing File&Folders with Windows XP
· Microsoft Word 2010
· Microsoft Excel 2010
· Microsoft PowerPoint 2010
· Microsoft Access 2010
· Internet & Email
· Cryanic software solutions (SCP Radiology)
· Erad (SCP Radiology)
· ESS (SCP Radiology)
· AS400 (Mediclinic)
Contactable References:
Mrs. Thalia Jeffries (Head of Department – SCP Radiology)
Tel: (W) 021 975 3962 / (C) 079 706 5316
Mrs. Natalie Vos (Hospital Secretary)
Tel: (W) 021 980 2100 / (C) 084 619 4508
Timeline
Medical Receptionist
SCP Radiology Durbanville
06.2022 - 10.2025
Reception Administrator/Telephonist
Mediclinic Southern Africa
09.2019 - 05.2021
Operations Administrator
Imperial Logistics
09.2015 - 06.2018
Higher Education Certificate - Office Administration
National Computer College
04.2001 -
High School Diploma -
Bridgton Secondary
04.2001 -