Mondaycom
CAREY HEIDMANN
Client-Facing | Communications | Operations Manager | Lead Conversion
Cape Town,WC
Summary
Client-focused Communications and Operations Professional with extensive experience managing enquiries, coordinating stakeholders, preparing quotations, and converting leads into confirmed projects. Highly organised and detail-oriented, with strong written and verbal communication skills across email, social media, and in-person interactions. Proven ability to manage multiple workflows simultaneously while delivering professional, seamless client experiences from first enquiry through to final execution.
Experienced with operational strategy and process improvement. Utilizes analytical skills to identify inefficiencies and implement effective solutions. Track record of enhancing team performance and ensuring seamless operations.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Outsourcing Talent & Operations Consultant
Platinum Brands
07.2025 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Serve as the primary point of contact for client enquiries and project communication
• Manage inbound requests, prepare detailed proposals and quotations
• Coordinate internal teams to ensure seamless delivery and client satisfaction
• Maintain consistent follow-up to convert enquiries into confirmed projects
Project Manager
Gone Digital Group
07.2021 - 08.2025
- Managed daily client communications across email and digital platforms
- Prepared scope documents, quotations, and proposals
- Followed up on new business enquiries to secure retainer agreements
- Coordinated cross-functional teams to ensure smooth project execution
- Maintained detailed tracking systems for workflow and deadlines
- Supported senior management with new business proposals and pitches
Project Manager
Waterford Interior Design
01.2021 - 01.2022
- Managed residential and commercial client relationships
- Coordinated suppliers, site visits, budgets, and timelines
- Prepared documentation and final reports
- Oversaw administrative operations and financial coordination
Head of Grade 2
Bay Primary School
01.2008 - 06.2021
- Organised and managed large-scale school events and functions
- Coordinated logistics, staff, suppliers, and parent communication
- Led planning, scheduling, and execution of initiatives
- Developed structured systems to ensure smooth operations
Operations Executive
Gallery Properties
01.2003 - 01.2007
- Managed day-to-day administrative and operational functions
- Supported marketing activities
- Worked directly with executive leadership
- Ensured operational efficiency and accurate documentation
Education
Bachelor of Education (BEd) -
University of South Africa
12.2007
Skills
Client Communications & Relationship Management
Enquiry Handling (Email, Instagram, Facebook)
Quotation & Proposal Preparation
Lead Follow-Up & Conversion
Event Coordination & Logistics
Customer relationships
Operations management
Operational efficiency
Logistics management
Project management
Capacity planning
Teamwork and collaboration
Problem-solving
Teamwork
Software
Asana
ClickUp
Google Suite
Agency Analytics
Certification
LinkedIn Learning: Advertising on Facebook
Interests
Outdoors/ Active
Padel
Running
Theatre
Timeline
Outsourcing Talent & Operations Consultant
Platinum Brands
07.2025 - Current
LinkedIn Learning: Advertising on Facebook
02-2022
LinkedIn Learning: Google Ads Essential Training
02-2022
Project Manager
Gone Digital Group
07.2021 - 08.2025
Project Manager
Waterford Interior Design
01.2021 - 01.2022
Head of Grade 2
Bay Primary School
01.2008 - 06.2021
Operations Executive
Gallery Properties
01.2003 - 01.2007
Bachelor of Education (BEd) -
University of South Africa