Summary
Overview
Work History
Education
Skills
Timeline
Generic

THOKO MARTHA MANGENA

Patient-Focused Medical Receptionist
City of Tshwane

Summary

Experienced Medical Receptionist with 15+ years supporting busy healthcare environments. Skilled in patient scheduling, front desk coordination, medical records management, and high-volume call handling. Known for professionalism, discretion with confidential information, and creating a welcoming experience for patients and visitors.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Front Desk Host and Receptionist

PTX Physiotherapist
Centurion
01.2009 - Current
  • Welcome and assist patients and visitors in a professional manner
  • Manage appointment bookings and maintain accurate patient records
  • Answer and direct high-volume calls efficiently
  • Resolve patient queries promptly and professionally
  • Process payments and perform daily cashier duties
  • Support insurance claims and authorisation processes
  • Coordinate communication between patients and healthcare providers
  • Maintain an organised and clean reception area

Administrative Clerk

Mkhutswa Secondary School
Centurion
02.2006 - 07.2007
  • Provided filing, typing, and photocopying support
  • Maintained organised student and admin records
  • Assisted staff with administrative tasks

Cashier

Pick 'n Pay
Centurion
01.2004 - 01.2005
  • Processed daily cash and card transactions
  • Balanced cash drawers and verified daily totals
  • Assisted customers with queries
  • Trained newly appointed cashiers

Education

Receptionist & Personal Assistant Certificate -

Damelin
Centurion
01-2016

Diploma -

Pretoria Catering School
Pretoria
01-2000

Certificate in Human Resources Management -

Pretoria Technical College
Pretoria
01-1998

High School Diploma -

Vukuzame Secondary School
Mpumalanga
01-1991

Skills

  • Front Desk & Reception Management
  • Patient Scheduling & Record Keeping
  • Telephone & Email Communication
  • Customer Service
  • Cash Handling & Payments
  • Insurance & Authorisations
  • Administrative Support
  • Training & Mentoring New Staff
  • Office Organisation & Coordination
  • Confidential Information Handling

Guest relations

Timeline

Front Desk Host and Receptionist

PTX Physiotherapist
01.2009 - Current

Administrative Clerk

Mkhutswa Secondary School
02.2006 - 07.2007

Cashier

Pick 'n Pay
01.2004 - 01.2005

Receptionist & Personal Assistant Certificate -

Damelin

Diploma -

Pretoria Catering School

Certificate in Human Resources Management -

Pretoria Technical College

High School Diploma -

Vukuzame Secondary School
THOKO MARTHA MANGENAPatient-Focused Medical Receptionist