CARA LISA BASSON
Operations And Claims Administrator
Durban,KZN
Summary
Claims professional well-versed in managing and resolving insurance claims. Proven expertise in navigating regulatory requirements and resolving disputes efficiently. Recognized for collaborative approach and commitment to achieving results, with adaptability to changing scenarios. Key skills include claims processing, attention to detail, and customer service.
Overview
19
19
years of professional experience
1
1
Language/English /Afrikaans
Work History
RENTAL MANAGER
AMALGAMATED FORKLIFT SERVICES
01.2007 - 07.2017
- SHORT TERM RENTAL (STR)
- FULL MAINTENANCE LEASE AGREEMENT (FML)
- FULL MAINTENACE CONTRACTS
- ADMINISTRATION
- TECHNICAL
- SERVICE PLANNING - Ensure that all services are carried out at the correct hourly service intervals as per the manufacturer's recommendations.
- FULL CONTROL OVER TECHNICIANS (field service and in house technicians)
- JOB CARDS/TIME SHEETS AND REPORTS – ensuring that all labour, travel time and kilometers booked on jobs are in line with allowances and that all job cards and time sheets are correctly completed and handed in timorously. Management accounts, weekly reports, labour recovery. Monthly utilization, costing and sales.
- Placed sales calls and handled sales for incoming customer calls.
- Implemented preventative maintenance programs to proactively address potential issues before they escalated into costly repairs.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Managed a high-performing team of leasing agents, providing regular coaching and performance feedback.
- Established a comprehensive training program for new hires, ensuring team members were well-versed in company policies, procedures, and best practices for property management success.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maximized rental income while minimizing expenses through effective planning and control.
- QUOTATIONS ON REPAIRS AND RENTAL RELATED JOBS - providing quotations to customers on repairs and rental where required
- WORK IN PROGRESS (WIP) – daily monitoring and control of all WIP so as to ensure timeous completion thereof
- INVOICING OF ALL CHARGABLE JOBS INCLUDING ABUSE – ensure that jobs are closed and correctly invoiced ensuring that all outside costs have been allocated before invoicing
- Invoicing of FML, FMC, STR Contracts each month
- ARREARS DEBTORS ensuring that payments are made in accordance with terms as offered
- PROBLEM SOLVING AND ASSISTANCE - Provide technical support for breakdowns on rental fleet on a national basis.
- HIRE
- STR units that are incoming are checked over tested and prepared before going out on next hire
- Ensure that services are carried out at the correct hourly intervals
- Ensure no overbooking on labour or travel on jobs so as to keep running cost per hour at a minimum thereby increasing GP
- Setting a target of 92% on utilization
- Ensuring that no cash jobs accepted – customers are to complete an application for credit and once IT checks are approved an account will be opened
- Ensure that application inspections are carried out before agreeing to supply hire unit.
- Quote on any blatant abuse and charge customers accordingly
- Ensure that our product support team carries out regular condition inspections on units and reports any problems to both customer and myself
- Ensure that all annual weigh load test are carried out as required by law
- Ensure that waiver of land lord Hypothec agreement is signed where customer rents premises.
- Costing of all job cards, monthly invoicing and creditors each month.
- Attending to walk in hire customers
- Booking of transport, buyouts and stock parts
- Costing of all internal cost to fleet
- Issuing of all purchase orders and costing thereof
- Closing of job cards on Pastel Evolution, inventory and journal Batches.
- Entering of breakdown registers and filing
- Calculation of monthly hourly usage on all units
- Issuing of delivery notes
- Assisting with debtors
- Typing of general emails, taking minutes of meetings and account Queries.
- Controlling of all technicians, buyouts and stock parts required.
- COMPANY POLICIES – to ensure that all employees in the above departments work in accordance to company policies and procedures.
- WEEKLY MEETINGS – are held every Monday so as to follow up with tasks on hand, discuss solutions to any problem areas and plan an action for workload where all concerned have clear objectives and workloads to complete in that week.
- COMMUNICATION – ensure that written communication i.e. requests, instructions etc. are carried out as per email and that regular follow ups are carried out thereafter.
- CONTACT: MARIO PEREIRA
- TELEPHONE NUMBER: 031 – 7054182
CLAIMS ADMINISTRATOR / OPERATIONS
KEMPSTON TRUCK HIRE DURBAN
08.2018 - 12.2025
- Opening of new claims
- Repair invoice, Negotiating with panel beaters
- Allocation of repair jobs, Maintenance and refurbishments on vehicle fleet
- Write off vehicles and procedures
- Stolen and hijacked vehicles
- Recharging of damages to rental clients
- Checking of in of check sheets on vehicles and notifying clients of damages
- Invoicing of job cards, Claim forms, Claim documents, Creating purchase order and receipting thereof
- Finalizing of claims
- Excess charges to driver or salaried staff on any damages caused with company vehicles
- Company vehicles driven by drivers
- Replacement of damaged part, windscreens and all panel beating work by supplier's
- Checking on outcome of repairs, refurbishment's and maintenance to vehicles
- Maintaining damages to entire fleet of vehicles
- STanding in for operations division or workshop if anyone is on leave, all aspects and duties carried out to precision
- Monthly invoicing to clients on damages
- to vehicles, mechanical abuse and tyre recharges
- Helping out with month end invoicing on hiring
- Following up regularly on all claims and recharges to clients
- Reporting back to East London Head office and uploading of all claims onto Sharepoint system.
- Taking pictures of damages and liaising with clients accordingly on the damages
- Liaising with panel beaters and negotiating for best pricing to carry out repairs to all vehicles
- Opening of new credit application forms
- Carrying out RPC's on vehicles hijacked or stolen
- Allocating off all costing onto job cards before finalizing and sending through to clients and their insurers
- Obtaining check sheets, Final hire contracts, repair quotes, assessors reports and excess charges applicable for clients on insurance
- Arranging training on code 10 & code 14 drivers
- Checking of emails, Filing, uploading to system finalizing and invoicing clients for any rechargeable work carried out
- Warning letters issued to drivers
- Leave forms
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
- Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
- Spearheaded training initiatives for new hires, promoting best practices in claims administration.
- Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
- Negotiated settlements within approved authority limits to achieve fair outcomes for both customers and the company.
- Expedited large-volume claim resolutions, coordinating closely with adjusters and other stakeholders involved in the process.
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Contributed to risk management strategies by identifying trends in claim types or emerging risks requiring further investigation.
- Optimized case management with establishment of best practices.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Participated in cross-functional projects aimed at enhancing overall organizational effectiveness and quality of services delivered to clients.
- Managed a high volume of daily claims, consistently meeting deadlines without compromising attention to detail or accuracy.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
- Maintained comprehensive records of claims processed, facilitating quick retrieval for audits and reviews.
- Improved internal communication, effectively liaising between various departments to resolve issues.
- Achieved faster resolution times with proactive follow-ups on pending documentation from policyholders or providers.
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
- Collaborated with legal teams on complex cases to ensure proper documentation and adherence to relevant laws and regulations.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Provided key administrative assistance to senior management.
- Managed administrative tasks for firm partners and associates.
- Answered telephone and coordinated meetings and conferences.
- Collected and prepared pre-trial discoveries, records and evidence displays.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- CONTACT: GRANT BREHANY
- TELEPHONE NO: 083 233 5973
Education
Grade 12 - English, Afrikaans, Geography, Biology, Home Economics, Computers
DURBAN GIRLS HIGH SCHOOL
DurbanSkills
Microsoft Word / Excel and Office
Pastel Evolution
Claims processing
Deadline oriented
Customer communication
Teamwork
Problem-solving
Time management
Multitasking
Time management abilities
Reliability
Claims Auditing
Customer Communication
Timeline
CLAIMS ADMINISTRATOR / OPERATIONS
KEMPSTON TRUCK HIRE DURBAN
08.2018 - 12.2025
RENTAL MANAGER
AMALGAMATED FORKLIFT SERVICES
01.2007 - 07.2017
Grade 12 - English, Afrikaans, Geography, Biology, Home Economics, Computers
DURBAN GIRLS HIGH SCHOOL
PERSONAL DETAILS
- SURNAME: BASSON
- FIRST NAME: CARA LISA
- RESIDENTIAL ADDRESS: 121 GLENDALE ROAD, BELLAIR, DURBAN
- TELEPHONE: (CELL: 074 351 2144)
- DATE OF BIRTH: 1986-07-29
- IDENTITY NUMBER: 8607290017080
- NATIONALITY: SOUTH AFRICAN
- MARITAL STATUS: DIVORCED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementLanguages
English
Afrikaans