Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Firoz Dawood

Firoz Dawood

Randburg

Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 25 years of experience in IT Support and Management. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

Overview

29
29
years of professional experience

Work History

IT Manager

Smartcall Technology Solutions
03.2008 - Current
  • Desktop Support - Microsoft Windows, Office, Skype, Teams, Wifi and printers.
  • Systems Administrator - Active directory, user management, maintenance.
  • IT Asset Manager - Procurement, licensing and subscriptions.
  • Network Administrator - Internet access, Fortigate firewall, HP switches, LAN, Untangle proxy and Ubiquiti Wifi.
  • Server Administrator - setup and installation, updates, upgrades. IIS management. SSL Management, scheduled maintenance.
  • Cloud Administrator - AWS Cloud, EC2, Load balancing, SQL RDS, Guardwatch.
  • Domain Administrator - Cloudflare DNS, Domain acquisitions.
  • IT Security - Anti-virus, system updates, penetration testing.
  • Database Administrator - MSSQL 2000-2019, Database creation, archiving, scheduled tasks, error logging and solving.
  • POPIA compliance officer.

Head of IT

Cointel VAS (Pty) Ltd.
03.2000 - 11.2007
  • Desktop Support - Windows, Office, Printers.
  • Network Support - Cisco routers, Cisco firewall, HP switches.
  • Postilion Systems Engineer - Card processing between banks and POS devices, ISO 8583.
  • WASP administrator - SMS, USSD, OBS.
  • Server Administrator - setup and installation of servers, maintenance and upgrades.
  • Database Administrator - SQL 2000 - 2005, setup, installation, maintenance.

Customer Relationship Manager

Absa Bank
07.1995 - 03.2000
  • Teller
  • ATM clerk
  • Enquiries (Manager)
  • Treasury
  • Sub-branch Manager (Benmore Gardens)
  • Relationship Manager


Education

Computer Training - A+ Service Technician

Pear Solutions
Randburg
04.2001

N5 Electronics -

Johannesburg Technical College
Johannesburg
12.1994

High School Diploma -

Nirvana High School
Lenasia
12.1992

Skills

  • Enterprise Architecture
  • Network Administration
  • Cybersecurity Best Practices
  • Change Management
  • Technical Troubleshooting
  • Information Security
  • Operating System Management
  • Application Support
  • Virtualization
  • Disaster Recovery

Timeline

IT Manager

Smartcall Technology Solutions
03.2008 - Current

Head of IT

Cointel VAS (Pty) Ltd.
03.2000 - 11.2007

Customer Relationship Manager

Absa Bank
07.1995 - 03.2000

Computer Training - A+ Service Technician

Pear Solutions

N5 Electronics -

Johannesburg Technical College

High School Diploma -

Nirvana High School

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Firoz Dawood