Firoz Dawood
Randburg
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 25 years of experience in IT Support and Management. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
29
29
years of professional experience
Work History
IT Manager
Smartcall Technology Solutions
03.2008 - Current
- Desktop Support - Microsoft Windows, Office, Skype, Teams, Wifi and printers.
- Systems Administrator - Active directory, user management, maintenance.
- IT Asset Manager - Procurement, licensing and subscriptions.
- Network Administrator - Internet access, Fortigate firewall, HP switches, LAN, Untangle proxy and Ubiquiti Wifi.
- Server Administrator - setup and installation, updates, upgrades. IIS management. SSL Management, scheduled maintenance.
- Cloud Administrator - AWS Cloud, EC2, Load balancing, SQL RDS, Guardwatch.
- Domain Administrator - Cloudflare DNS, Domain acquisitions.
- IT Security - Anti-virus, system updates, penetration testing.
- Database Administrator - MSSQL 2000-2019, Database creation, archiving, scheduled tasks, error logging and solving.
- POPIA compliance officer.
Head of IT
Cointel VAS (Pty) Ltd.
03.2000 - 11.2007
- Desktop Support - Windows, Office, Printers.
- Network Support - Cisco routers, Cisco firewall, HP switches.
- Postilion Systems Engineer - Card processing between banks and POS devices, ISO 8583.
- WASP administrator - SMS, USSD, OBS.
- Server Administrator - setup and installation of servers, maintenance and upgrades.
- Database Administrator - SQL 2000 - 2005, setup, installation, maintenance.
Customer Relationship Manager
Absa Bank
07.1995 - 03.2000
- Teller
- ATM clerk
- Enquiries (Manager)
- Treasury
- Sub-branch Manager (Benmore Gardens)
- Relationship Manager
Education
Computer Training - A+ Service Technician
Pear Solutions
Randburg04.2001
N5 Electronics -
Johannesburg Technical College
Johannesburg12.1994
High School Diploma -
Nirvana High School
Lenasia12.1992
Skills
- Enterprise Architecture
- Network Administration
- Cybersecurity Best Practices
- Change Management
- Technical Troubleshooting
- Information Security
- Operating System Management
- Application Support
- Virtualization
- Disaster Recovery
Timeline
IT Manager
Smartcall Technology Solutions
03.2008 - Current
Head of IT
Cointel VAS (Pty) Ltd.
03.2000 - 11.2007
Customer Relationship Manager
Absa Bank
07.1995 - 03.2000
Computer Training - A+ Service Technician
Pear Solutions
N5 Electronics -
Johannesburg Technical College
High School Diploma -
Nirvana High School
Similar Profiles
Gursharan SinghGursharan Singh
Travel Consultant at Smartcall infotech pvt ltd.Travel Consultant at Smartcall infotech pvt ltd.
Geet SapraGeet Sapra
Travel Consultant at Mann Travels (Smartcall Infotech)Travel Consultant at Mann Travels (Smartcall Infotech)
PRAKASH NARAYANA VIGNESH BPRAKASH NARAYANA VIGNESH B
Business Analyst- Technical Lead at Cognizant technology SolutionsBusiness Analyst- Technical Lead at Cognizant technology Solutions