CANDICE CORRISA FRITZ

• Provided retail assistance remotely to Amazon.co.uk customers.
• Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
• Demonstrated clear and polite written and oral communication as well as active and passive listening skills.
• Helped customers navigate website to order (Product or Service) online for added convenience and access to larger inventory.
• Used multiple customer service tools to provide accurate information while delivery an exceptional customer experience

• Assisted customer in filing UIF COVID-19 TERS claims.
• Provided feedback to local leadership on a daily basis to alert them to emerging issues and client concerns due to the COVID-19 pandemic.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Introduced to the Business Intelligence arena and provided an overview of the SAP industry.
• Developed flowcharts and diagrams to describe and lay out logical operational steps using SAP Business Warehousing.
• Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.

• Shadowed the Lead Process Engineer of the Ammonia Plant who exposed me to related operations in various sections such as Ammonia production, Nitric Acid Production, Power generation as well and Cooling Systems in the Salsolburg plant.

In addition, I was tasked with a vacation work project which entailed:

• Drafting measurement control specifications for safety guidelines pertaining to water utility steams within the Ammonia Plant's battery limits.
• Compiling drafted specification to create a Water utility Dashboard using Excel-based modeling and MS Visual Basic Application interface.

• Part-time waitress and bender at high-end events in Cape Town such as the Sun Met Horse Race, World Economic Forum 2019, The Match in Africa for the benefit of the Roger Federer Foundation and many more.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.