Candice Wamdew
Training & Development Manager (Professional)
DURBAN,KZN
Summary
Talented Training Manager with expert team leadership, planning, and organizational skills. Equips employees to independently handle daily functions and meet customer needs seamlessly. Diligently trains and mentors individuals with exceptional management abilities and a results-driven approach. Collaborative leader who partners with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Regional Training Manager (KZN, WC, EC)
Vivo Mobile South Africa
09.2023 - Current
- As a senior member of the Vivo South Africa Training Team, I develop the infrastructure and align the organization to support the L&D Strategy by ensuring an on-going commitment to recruiting, developing and retaining high performance employees
- Complete all reports and administrative duties for the national field training team.
- Execute training development programs and new product training launches.
- Led impactful training sessions including workshops and videoconferencing
- Complete in store trainings for external staff on vivo products.
- Train call centres on vivo products.
- Collaborated with cross-functional teams to customize training materials for various departments.
- Developed strong relationships with external vendors to secure cost-effective and high-quality instructional materials.
Call Centre Manager (OEM Support)
Vivo Mobile South Africa
09.2024 - Current
- This position runs concurrently with my position as the training manager.
- Build and maintained relationships with new and existing call centres while providing high level of support and expertise.
- Manage and drive vivo sales within the call centre.
- Create incentive campaigns and promotions to drive sales within the call centres.
- Provide and present reports to EXCO on the progress of sales within the call centre.
Trainer - Coding & Robotics
Kids Coding Academy
05.2023 - 09.2023
- Provide training on Coding and Robotics at private sector schools across South Africa
- Training is technical and based on the South African CAPS curriculum
- Continuous development of training material
- Responsible for creating training material to be delivered to both Educators and learners
- General administration for collection of fees
- Data collection and analysis for reporting
Educator
Willow Park Primary
07.2023 - 04.2023
- Teaching of core subjects (English, Mathematics, Life Skills, Afrikaans)
- Grade head: Creating lesson material for Grade 2 educators
- Creating assessments
- In service trainer and mentor to student teachers
- Organizing fund-raising events on behalf of the school
- Data analysis for Department of Education
Corporate Financial Training Manager/ Corporate Relationship Manager
Octogen Debt Counsellors
07.2016 - 06.2022
- Managed the training program according to business needs, regulatory requirements, and quality management system
- Mentored other instructors in the subject matter, content, and course delivery techniques for financial wellbeing
- Planned and directed classroom training, electronic learning, conferences, and workshops
- Delivered financial well-being training to various corporate companies
- Responsible for collection and analysis of data for EXCO
- Lead generation for financial wellbeing training at corporate companies
- Create and update training material
Sales Trainer/ Head of Department
Octogen Debt Counsellors
07.2017 - 06.2020
- Training of Sales staff throughout KwaZulu Natal
- Creation of training material for sales pitching and system use
- Analytic reporting to EXCO
- Ensuring that training material is updated and new training launched when changes occur in the finance industry
Lecturer
Damelin
04.2016 - 03.2020
- Debt counselling training provided in terms of the National Credit Act
- Creating training material to be used according to industry requirements
- Marking of examination papers on behalf of the National Credit Regulator (NCR)
Education
Honors - Mathematics Education
Mancosa
Durban, South Africa 04.2001 -
Bachelor of Education - Education
Stadio Multiversity
Durban, South Africa 04.2001 -
Skills
- Training and Development
Timeline
Call Centre Manager (OEM Support)
Vivo Mobile South Africa
09.2024 - Current
Regional Training Manager (KZN, WC, EC)
Vivo Mobile South Africa
09.2023 - Current
Educator
Willow Park Primary
07.2023 - 04.2023
Trainer - Coding & Robotics
Kids Coding Academy
05.2023 - 09.2023
Sales Trainer/ Head of Department
Octogen Debt Counsellors
07.2017 - 06.2020
Corporate Financial Training Manager/ Corporate Relationship Manager
Octogen Debt Counsellors
07.2016 - 06.2022
Lecturer
Damelin
04.2016 - 03.2020
Honors - Mathematics Education
Mancosa
04.2001 -
Bachelor of Education - Education
Stadio Multiversity
04.2001 -
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