Candice Roberts

• Organized activities that enhanced children's physical, emotional and social well-being.
• Assisted with light housekeeping duties as well as running errands.
• Taught children everyday skills and language.
• Helped children complete homework assignments and school projects.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Taught children basic life skills, manners and personal hygiene.
• Kept children's areas neat and clean.
• Provided developmentally appropriate activities for children.
• Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
• Supervised children on playground to help develop physical and social skills.
• Played games, worked on puzzles, and read books to young children.
• Transported children to and from activities using personal or family vehicle.

(JOB SHADOWED FOR 3 WEEKS)

• Working on systems that gave me a brief understanding of how things are done in the travel industry
• Learning more about destinations
• Worked on Amadeus

• Managed company schedule to coordinate calendar in order to arrange events
• Gathered and organized materials to support operations.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Inventoried and ordered office supplies to maintain availability of products.
• Attended external events
• Planning of events
• Quoting customers for events they needed us to attend

• Research, explore and study different travel destination options
• Research destination and travel prices, customs, weather conditions, reviews etc.
• Research and study clients’ specifications and wishes
• Suggest suitable travel options that best suite clients' needs
• Plan and organize travels
• Book tickets, reserve accommodation, organize rental transportation
• Inform clients and provide useful travel material such as guides, maps and event programs
• Collect deposits and balances
• Offer and promote different services and offerings
• Keep learning about latest industry trends
• Attend webinars, conferences and other educational programs
• Build and maintain relationships with clients

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets

• Develop work schedules for staff and physicians.
• Manage facility finances.
• Manage patient fees and billing.
• Improve facility efficiency and quality.
• Ensure that the facility complies with all laws and regulations.
• Communicate with physicians and nurses.
• Present investor meetings and meet with governing boards.
• Monitor budgets and spending.
• Managing facility bookings

• Organize office and assist associates in ways that optimize procedures
• Sort and distribute communications in a timely manner
• Create and update records ensuring accuracy and validity of information
• Schedule and plan meetings and appointments
• Monitor level of supplies and handle shortages
• Resolve office-related malfunctions and respond to requests or issues
• Coordinate with other departments to ensure compliance with established policies
• Maintain trusting relationships with suppliers, customers and colleagues
• Perform receptionist duties when needed

• Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Organized group tours, ensuring a seamless experience from start to finish for all participants.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Updated and maintained customer databases to increase customer retention.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Helped customers with passport and visa applications.
• Collected, handled and documented payments for travel services and associated feels.
• Handled sensitive information with professionalism and discretion.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Maintained and updated corporate traveler profiles with current information.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Followed up with customers to increase customer service with travel plans.