Candice Redhead
Client Relations & Operations Manager
Cape Town,WC
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Manager
Foxtini Tattoos
08.2022 - 09.2025
- Led a high-performing private studio of 1 high demand tattoo artist, creative and client-facing roles.
- Managed the diary of one of South Africa’s most in-demand artists, ensuring seamless client experience.
- Oversaw budgets, supplier relationships, and stock control
- Built long-term client loyalty by managing expectations and delivering personalized support in a high-pressure environment.
- Interpreted client briefs and developed visual concepts by sourcing and curating reference images, ensuring alignment with client style and preferences prior to final design.
- Handling of cash inflow, paying suppliers and making payments to necessary parties
- Giving the artist creative input with designs for clients and assisting with placement, sizing and additional add ons for the client in the studio that day
- Day to day running of the studio, including client liaison
General Manager & Senior Talent Manager
Fallen Heroes Tattoo
07.2015 - Current
- Led and trained a high-performing team of 15 staff across creative and client-facing roles.
- Managed diaries and deliverables of four of South Africa’s most in-demand artists, ensuring seamless client experience.
- Designed and implemented staff training manuals and SOPs, improving onboarding efficiency by 40%.
- Oversaw budgets, supplier relationships, and stock control, reducing costs by 15% through vendor negotiations.
- Built long-term client loyalty by managing expectations and delivering personalized support in a high-pressure environment.
- Interpreted client briefs and developed visual concepts by sourcing and curating reference images, ensuring alignment with client style and preferences prior to final design.
- Drafted training manuals and SOPs with precise proofreading, ensuring clarity and professional tone.
Studio Manager
Sally Mustang Tattoos
03.2019 - 08.2022
- Management of tattoo artists calendars and bookings
- Stock control
- Client service and client retention using Versum, WhatsApp and email
- Interpreted client briefs and developed visual concepts by sourcing and curating reference images, ensuring alignment with client style and preferences prior to final design.
Financial Consultant
Discovery Health
03.2014 - 06.2015
- Delivered sensitive client service in healthcare and insurance, balancing empathy with efficiency.
- Processed complex claims and investment products with 100% compliance accuracy.
- Strengthened client retention by providing clear communication and tailored solutions.
- Created accurate client communications and documents, requiring strong proofreading and content editing in sensitive contexts.
General Manager
Paris Paris Boutique
01.2010 - 01.2013
- Directed daily operations, staff hiring, and training for a luxury fashion retailer.
- Improved sales performance through strategic merchandising and trend analysis.
Traffic & Art Director
G’echo Advertising
- Progressed from receptionist to Art Director through hands-on production and traffic management.
- Directed creative projects and client campaigns, eventually offered directorship for leadership and creative innovation.
- Developed creative concepts and campaign content, combining design curation with copywriting to align visuals and messaging.
Education
Matric -
Allen Glen High School
01.1999
Skills
Mac OS X proficient
Strong analytical skills
Superior organizational skills
Superior time management
Meeting management
Deadline oriented
Superb attention to detail
Client presentation
Task prioritization
Reliability
Interpersonal skills
Organizational skills
Relationship building
Written communication
Client relations
References
Available upon request.
Timeline
Manager
Foxtini Tattoos
08.2022 - 09.2025
Studio Manager
Sally Mustang Tattoos
03.2019 - 08.2022
General Manager & Senior Talent Manager
Fallen Heroes Tattoo
07.2015 - Current
Financial Consultant
Discovery Health
03.2014 - 06.2015
General Manager
Paris Paris Boutique
01.2010 - 01.2013
Traffic & Art Director
G’echo Advertising
Matric -
Allen Glen High School