Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Candice Mc Donald

Candice Mc Donald

Unemployed
Johannesburg,GP

Summary

Passionate about joining a dynamic team where I can utilize my experience and abilities to deliver exceptional results and contribute to the company's growth.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Administrator

IPS(Integrated Processing Solutions)
Johannesburg
03.2014 - 02.2015
  • Handled inbound and outbound calls, consistently achieving Service Level Agreement requirements. Focused on first call resolution to improve customer experience. Processed and managed insurance and glass claims accurately. Addressed queries swiftly to uphold service excellence. Surpassed daily targets through proactive engagement with clients. Maintained compliance with regulatory standards during all interactions. Provided high-quality customer service to enhance satisfaction rates.

Call Center Agent

Auto Boys
Johannesburg
03.2015 - 08.2017
  • Managed inbound calls to ensure adherence to Service Level Agreements and achieve first call resolution. Processed insurance and glass claims with accuracy and efficiency. Conducted outbound calls to follow up on client inquiries and concerns. Resolved queries promptly, enhancing overall customer satisfaction. Consistently met and exceeded daily targets and goals for service delivery. Delivered exceptional customer service, fostering positive relationships with clients. Ensured compliance with organizational policies and industry regulations. Strived to surpass client expectations through proactive support and communication.

Administrative Assistant

Jade and Kia Construction
Johannesburg
02.2021 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma -

Eldorado Park Senior Secondary
Johannesburg
12.2006

Skills

Attention to Detail

Communication Skills

Creativity

Customer Service

Decision Making

Leadership

Problem Solving

Teamwork

Time Management

References

  • Mrs B, Ndumo, Administrator, (011) 497-1548, IPS.
  • Erica, Moatshe, Team leader, 061 296 1641, Auto Boys.
  • Jade Matle, Manger,069 953 7688, Jade and Kia Construction.

Timeline

Administrative Assistant

Jade and Kia Construction
02.2021 - 03.2025

Call Center Agent

Auto Boys
03.2015 - 08.2017

Administrator

IPS(Integrated Processing Solutions)
03.2014 - 02.2015

High School Diploma -

Eldorado Park Senior Secondary
Candice Mc DonaldUnemployed