Passionate about joining a dynamic team where I can utilize my experience and abilities to deliver exceptional results and contribute to the company's growth.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Administrator
IPS(Integrated Processing Solutions)
Johannesburg
03.2014 - 02.2015
Handled inbound and outbound calls, consistently achieving Service Level Agreement requirements. Focused on first call resolution to improve customer experience. Processed and managed insurance and glass claims accurately. Addressed queries swiftly to uphold service excellence. Surpassed daily targets through proactive engagement with clients. Maintained compliance with regulatory standards during all interactions. Provided high-quality customer service to enhance satisfaction rates.
Call Center Agent
Auto Boys
Johannesburg
03.2015 - 08.2017
Managed inbound calls to ensure adherence to Service Level Agreements and achieve first call resolution. Processed insurance and glass claims with accuracy and efficiency. Conducted outbound calls to follow up on client inquiries and concerns. Resolved queries promptly, enhancing overall customer satisfaction. Consistently met and exceeded daily targets and goals for service delivery. Delivered exceptional customer service, fostering positive relationships with clients. Ensured compliance with organizational policies and industry regulations. Strived to surpass client expectations through proactive support and communication.
Administrative Assistant
Jade and Kia Construction
Johannesburg
02.2021 - 03.2025
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Eldorado Park Senior Secondary
Johannesburg
12.2006
Skills
Attention to Detail
Communication Skills
Creativity
Customer Service
Decision Making
Leadership
Problem Solving
Teamwork
Time Management
References
Mrs B, Ndumo, Administrator, (011) 497-1548, IPS.
Erica, Moatshe, Team leader, 061 296 1641, Auto Boys.
Jade Matle, Manger,069 953 7688, Jade and Kia Construction.