Candice Manasse
Recruitment
Heathfield, Cape Town
Summary
Managing corporate accounts and adeptly sourcing candidates for a variety of roles. My expertise lies in leveraging career portals, and innovative sourcing methods to identify top-tier talent. I possess a robust skill set that includes talent mapping, networking, meticulous screening, conducting incisive interviews and thorough background checks. My fervor for facilitating individuals in securing their ideal positions are pairing them with exemplary clients is the cornerstone of my professional ethos.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Talent Acquisition Specialist
Geotech
02.2022 - Current
- Manage relationships with external clients, ensuring a consistent approach to candidate sourcing and selection while optimizing costeffectiveness.
- Understanding the requirements and responsibilities of the vacant position by working closely with the hiring manager or relevant stakeholders.
- Interviewing and assessing prospective applicants and matching them with vacancies at client companies.
- Actively searching for potential candidates through various channels, such as online databases, networking events, referrals, and LinkedIn.
- Administering tests, assignments, or other skill assessments to evaluate candidates' technical abilities and suitability for the role.
- Contacting provided references to verify candidates' work history and qualifications.
- Ensuring a positive and professional experience for candidates throughout the recruitment process, including prompt communication and feedback.
- Offer Negotiation - Extending job offers to selected candidates and negotiating compensation packages and other terms of employment.
- Facilitated internal mobility opportunities through proactive identification of high-potential employees suitable for advancement or lateral moves within the organization.
- Conducted regular training sessions for hiring managers on effective interviewing techniques, unconscious bias awareness, legal compliance in recruiting practices, among others.
Sales consultant & Quality Assurance administrator
Motorvaps
09.2016 - 11.2018
- Selling Service plans -Contractual agreements (Underwritten by Mutual & Federal & Administrated by Motorvaps)
- Practice compliant and fair Customer Service
- Handling queries (inbound & outbound calls) Reaching daily & monthly targets
- Assistant Team Leader
- Quality Assurance administrator
- Responsible for overseeing quality and compliance of all calls/sales
- Handling query investigations
- General reporting
- Demonstrate solid product knowledge Complete all necessary administration
- Call quality training and coaching
Check-In Consultant
Swissport
10.2015 - 04.2016
- Check-in of passengers, including cabin and hold luggage
- Ensuring all passengers comply with airline regulations
- Boarding of passengers, including special needs assistance
- I.e
- Wheelchair persons Conducting a professional and efficient procedure is done with all criteria met as per the airline procedures
- Meeting of arrival, maintaining good time keeping and liaising with other personnel to communicate progress
- All round customer service as a whole from start of entry on the airport till the departure of flights
Passenger Coordinator
Airports Company South Africa - Cape Town International Airport
02.2015 - 07.2015
- Duties: Carryout Airports Company South Africa's rules and procedures relating to boarding of passengers
- Ensure that passengers adhere to set rules and regulations relating to their hand-luggage before boarding
- Guide passengers with the process to return prohibited bags to airlines check-in counters, courteously
- Ensure a steady passenger flow throughout the access points
- Meet Quality Management System benchmarks as it relates to airport service
Customer Service Agent
Sanclare Financial
04.2013 - 10.2014
- UK customer services -Vanquis Bank
- Processing applications for credit cards/ cash advancement sales
- Handling queries
- Inbound/Outbound calls Objections Handling Dealing with escalations
- Reaching daily & monthly targets
Education
Matric Certificate -
Bergvliet High School
01.2001 - 05.2005
Aviation Security Awareness - undefined
Swissport
09.2015 - 05.2015
Airside Safety & Passenger Handling - undefined
Swissport
09.2015 - 05.2015
Skills
Succession Planning
Negotiating
Collaboration
Sales
Personal Information
- Place of Birth: Cape Town
- Date of Birth: 12/13/87
- Nationality: South African
References
- Refaat January, 082 301 7733
- Siobhan Thorne-Allen, 082 352 5216
- Allan Petersen, 082 409 8704
Timeline
Talent Acquisition Specialist
Geotech
02.2022 - Current
Sales consultant & Quality Assurance administrator
Motorvaps
09.2016 - 11.2018
Check-In Consultant
Swissport
10.2015 - 04.2016
Aviation Security Awareness - undefined
Swissport
09.2015 - 05.2015
Airside Safety & Passenger Handling - undefined
Swissport
09.2015 - 05.2015
Passenger Coordinator
Airports Company South Africa - Cape Town International Airport
02.2015 - 07.2015
Customer Service Agent
Sanclare Financial
04.2013 - 10.2014
Matric Certificate -
Bergvliet High School
01.2001 - 05.2005
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