Candice Joseph

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

• Expanded the client base by identifying potential customers and offering tailored IT solutions.
• Utilized data analytics tools to gain insights into client preferences, enabling targeted marketing efforts that yielded higher conversion rates.
• Increased IT sales by developing and maintaining strong relationships with clients.
• Organized successful product demonstrations and presentations for key decision-makers, influencing their purchase decisions positively.

• Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
• Streamlined help desk operations by implementing an effective ticket management system.
• Responded to support requests from end-users
• managed the technical department

Responded to inquiries from callers seeking information.

• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated technicians.
• Answered phone promptly and directed incoming calls to correct offices.