Candice Joan Bester

• Emailing, researching,organizing dairy, calling clients, sales, buying online, typing documents, bookkeeping
• Enhanced readability by proofreading and editing various types of content.
• Assisted in the creation of comprehensive user guides, contributing to improved product understanding and reduced customer support inquiries.
• Assisted in the development of engaging blog posts, driving website traffic and reader engagement.

• Training agents
• Make appointments for them
• Check agreements between clients and agents
• Answering calls
• Marketing via the Internet and pamphlets
• Min of meetings
• Sending emails to clients
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.

• Screen agent's emails sent to them.
• Design Brochures from camera to display boards in windows.
• Set up show files for show days
• Deeds
• Set appointments from clients to agents
• Type offers to purchases for clients
• Typed and designed ads for paper and the internet. a site like Property Genie
• Petty cash
• Tea and coffee
• Newsletters
• Minutes of meetings
• Answer calls and take messages
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Lock open and close

• Answer calls and take messages.
• Screen emails and send them to agents.
• Email clients’ newsletters and brochures
• Lock open and close
• Filling
• Welcoming Clients and showing brochures
• Making refreshments
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.
• Maintained visitor log for entering and leaving facility for security purposes.

• Answer calls and take messages.
• Screen emails and send them to agents.
• Email clients’ newsletters and brochures
• Lock open and close
• Filling
• Welcoming Clients by showing goods and giving prices /booking out stock.
• Invoicing / Card Payment
• Freight for clients who are not in the area.
• Quotes follow-ups on quotes
• Support external reps
• Do sales (telephonically and walk-ins) and repairs
• Technical advice on engineering goods, safety ware, and equipment
• Buying in of stock
• Credits and returns to suppliers
• Inserting of stock
• Online selling (Gumtree/Website inquiries)
• Customer service support for account clients
• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Expanded customer base through targeted prospecting and networking efforts.
• Implemented effective sales strategies to maximize revenue generation.
• Negotiated contracts skillfully, securing favorable terms for both company and client.
• Coached new hires on sales techniques, contributing to their development as successful team members.
• Negotiated prices, terms of sales and service agreements.
• Recorded accurate and efficient records in customer database.
• Stayed current on company offerings and industry trends.
• Attended monthly sales meetings and quarterly sales trainings.

• Answer calls and take messages.
• Screen emails and send them to agents.
• Email clients’ newsletters and brochures
• Filling
• Welcoming Clients by showing goods and giving prices /booking out stock.
• Invoicing / Card Payment
• Freight for clients who are not in the area.
• Quotes follow-ups on quotes
• Support external reps
• Do sales (telephonically and walk-ins) and repairs
• Technical advice on engineering goods, safety ware, and equipment
• Buying in of stock
• Credits and returns to suppliers
• Online sales (Gumtree/online inquiries)
• Logistics for Industrial Sales Department
• Customer service support for account clients
• Developed relationships with clients for increased loyalty and repeat business.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Contributed to event marketing, sales and brand promotion.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Achieved or exceeded company-defined sales quotas.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Met existing customers to review current services and expand sales opportunities.
• Trained new employees on customer service, money handling and organizing strategies.

• Communicating with clients on social platforms (WhatsApp, Facebook, Google My Business)
• Gathering information from clients and distributing it to the necessary contacts.
• Guiding clients to get the best assistance as promptly and accurately as possible.
• Quotation system, training, and reporting for all Brights hardware.
• Preparing Quotations for requests from the Online platform and Customer Service channel.
• Training assistant handling the Telephone and Email Etiquette for all stores.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
• Evaluated customer needs and feedback to drive product and service improvements.
• Supported creation of detailed, technical financial models to value potential acquisition targets.

• Service rep customers, including Account Customers / Cash customers, sticking to Brights core values and standard of service.

• Always build relationships with customers to ensure External Reps achieve monthly targets.

• Follow up on customer deliveries and queries. Escalate issues to the Sales manager when unable to resolve!

• Provide an efficient and professional telesales function by focusing on dormant clients or potential new clients.

• Provide professional after-sales service by calling existing and potential customers to persuade them to increase their purchases.

• Compile quotations ensuring that documentation is correctly completed with customer requirements and sticking to the customer pricing matrix. Follow up on quotations, including quotes completed by the External Sales Rep, to turn them into sales.

• Check stock for customers & obtain orders from them. When customers have queries in stock, check at their branch & others for stock quantities, and ensure the order is received.

• Understand and apply business processes relating to direct deliveries and special orders, follow up on vendors, and ensure timeous delivery.

• Provide feedback from the customer to the External Sales or Sales manager on quotes submitted .and received.

• Prioritize and assist and ensure External Sales Rep to always achieve or better sales budget.

• Always assist External Sales Rep with compilation of quotes where possible/where requested.

• Ensure that all details are included correctly on quotations (Client details, names, contact details; VAT inclusive/ exclusive; delivery details – inclusive/ exclusive). Ensure that payment details are accurately stated on quotations. Ensure that the quotation is emailed/hand-delivered to the client (by the External Sales Rep).

• Provide telesales service to all External Sales Rep’s customers and always manage his/her emails efficiently and professionally.

• Arrange account applications for customers, where needed. Check the correct completion of details on applications & email / hand them to the debtors’ department. Advise customers that accounts take 4 – 5 days to approve & inform them once they have been approved.

• Ensure that details on invoices are always correct.

• Inform clients in time of the status of their credit limits. Ask debtors to increase customers’ credit limits where necessary.

• If a price on an invoice is queried & found to be incorrect, make a new invoice with the correct prices. Do reconciliations on account queries & email clients. Where proof of delivery is required, send originals to

clients with the driver & keep copies

• Service rep customers, including Account Customers / Cash customers, sticking to Brights core values and standard of service.

• Always build relationships with customers to ensure External Reps achieve monthly targets.

• Follow up on customer deliveries and queries. Escalate issues to the Sales manager when unable to resolve!

• Provide an efficient and professional telesales function by focusing on dormant clients or potential new clients.

• Provide professional after-sales service by calling existing and potential customers to persuade them to increase their purchases.

• Compile quotations ensuring that documentation is correctly completed with customer requirements and sticking to the customer pricing matrix. Follow up on quotations, including quotes completed by the External Sales Rep, to turn them into sales.

• Check stock for customers & obtain orders from them. When customers have queries in stock, check at their branch & others for stock quantities, and ensure the order is received.

• Understand and apply business processes relating to direct deliveries and special orders, follow up on vendors, and ensure timeous delivery.

• Provide feedback from the customer to the External Sales or Sales manager on quotes submitted .and received.

• Prioritize and assist and ensure External Sales Rep to always achieve or better sales budget.

• Always assist External Sales Rep with compilation of quotes where possible/where requested.

• Ensure that all details are included correctly on quotations (Client details, names, contact details; VAT inclusive/ exclusive; delivery details – inclusive/ exclusive). Ensure that payment details are accurately stated on quotations. Ensure that the quotation is emailed/hand-delivered to the client (by the External Sales Rep).

• Provide telesales service to all External Sales Rep’s customers and always manage his/her emails efficiently and professionally.

• Arrange account applications for customers, where needed. Check the correct completion of details on applications & email / hand them to the debtors’ department. Advise customers that accounts take 4 – 5 days to approve & inform them once they have been approved.

• Ensure that details on invoices are always correct.

• Inform clients in time of the status of their credit limits. Ask debtors to increase customers’ credit limits where necessary.

• If a price on an invoice is queried & found to be incorrect, make a new invoice with the correct prices. Do reconciliations on account queries & email clients. Where proof of delivery is required, send originals to

clients with the driver & keep copies