Candice Ingram

Customer Services Representative and Sales and Admin Manager at Solvay Polymers and Chemicals South Africa involves managing customer relationships and overseeing sales operations. Responsibilities include addressing customer inquiries, resolving issues and ensuring client satisfaction. This position requires a focus on administrative tasks and sales and inventory management to streamline operations and enhance customer experiences. Besides customer service management, my key responsibilities are :

• Closely monitoring inventory levels, accurate inventory forecasting, preventing stockouts and minimizing excess inventory costs – ensuring strict adherence to FIFO
• Logistics management – coordinating offloading of shipments, transport to numerous warehouses and then timeous delivery to the customer
• Collaborated with cross-functional teams (plant, sales team, warehouse, logistics) for better inventory management and demand forecasting
• Ensure rebagging processes were adhered to to ensure product integrity and compliance with company standards
• Effectively manage inventory valuation processes, ensuring accurate representation of all costs
• Developed accurate stock forecasts by analysing historical sales data
• Processing a high volume of sales, stock and direct indent orders for 42 various materials
• Adept in general accounting and finance transactions
• Manage accounts receivable and accounts payable processes to ensure accuracy and timeliness of payments
• Utilized CRM software to track sales performance and generate sales reports
• Arranged team building events, company functions, staff meetings, travel arrangements and customer visits as well as general office maintenance and ensuring all staff are equipped to function at optimal leve

• Ordering/purchasing new and preowned stock, maintaining stock level accuracy for local and imported vehicles
• Invoicing, costing, journals, credits, commissions
• Orders – Internal and sublet
• Dealer swaps and negotiations
• Warranty claims processing
• Sales reports and stock lists
• Processing claims
• Debtors management
• General customer services for sales
• Performed inventory control, such as counting, and stocking merchandise.

• Ordering/purchasing new and preowned stock, maintaining stock level accuracy for local and imported vehicles
• Processing vehicle settlements and liaising with financial institutions
• Floorplan settlements
• Creditors and debtors, sales commissions
• Processing sales invoices and all costs related to the sale
• Motorplan – selling new and extended contracts and processing claims
• Sales reports and month end reporting to FM
• General customer service

Parts Admin Clerk

• Processing stock orders and receipting stock
• Processing all parts warranty and Motorplan claims
• Compiling price list for sales team,
• Inventory valuation, management and reconciliation

– promoted to

Marketing Assistant to GSM

• All PA functions

– promoted to

Stock Controller

• Stock control for the whole Leo Haese Group
• Ordering/purchasing new and preowned stock, maintaining stock level accuracy for local and imported vehicles
• Stock reconciliation, stock reports, costing maintenance
• Floorplan maintenance
• Warranty claims, opening service job cards,
• Liaising with financial institutions regarding settlement of trade-ins
• Sales reporting to MD
• Motorplan contracts – new and extended contracts
• Customer service and support