Summary
Overview
Work History
Education
Skills
Certification
Reading
Timeline
Receptionist
Candice Harper

Candice Harper

Customer Relations And Operations Officer
Cape Town

Summary

Dynamic operations manager with a proven track record at CitiPrint, excelling in strategic planning and customer relationship management.

Spearheaded initiatives that enhanced customer satisfaction and optimized workflows, achieving financial targets while mentoring staff. Skilled in decision-making and crisis management, driving business development and fostering a high-performance culture.

All while being a customer service professional with a proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Overview

11
11
years of professional experience
9
9
Certifications

Work History

Operations Manager

CitiPrint
02.2022 - Current
  • Established positive and effective communication among staff and leadership, reducing miscommunications, and missed deadlines.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Directed budget management, persistently reaching financial goals while maintaining exceptional quality standards.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.

Graphic Designer

Total Vehicle Protection
04.2019 - 12.2021
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Created digital image files for use in digital and traditional printing methods.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
  • Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
  • Researched industry trends to stay current on best practices in graphic design.
  • Met with customers to present mockups and collect information for adjustments.

General Manager

Print and Post
02.2017 - 04.2020
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Conceptualized creative designs for print materials, banners, and signs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Conceptualized creative designs for print materials, banners, and signs.

Head of Technical Support

GetSmarter
10.2014 - 11.2016
  • Introduced analytical tools that enabled data-driven decision-making within the organization.
  • Developed a comprehensive training program for new hires, resulting in increased staff competency and reduced onboarding time.
  • Handled multiple high-priority initiatives simultaneously while maintaining successful project completion rates.
  • Facilitated seamless software migrations while minimizing downtime for end-users through careful planning and execution.
  • Optimized help desk workflows to expedite issue resolution times without sacrificing quality of service provided to customers.
  • Enhanced system reliability by proactively addressing potential issues through routine maintenance and monitoring efforts.
  • Created documentation for internal procedures, fostering consistency across the department's operations.
  • Conducted regular performance evaluations of team members, identifying opportunities for professional development and reinforcing company values.
  • Led a team of technical specialists, providing guidance and mentorship for career growth and skill development.
    Collaborated with cross-functional teams to identify areas of improvement, resulting in enhanced customer satisfaction and service quality.

Lead Learning Technology Specialist

GetSmarter
01.2014 - 10.2014
  • Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
  • Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Developed comprehensive training materials to educate students on new technology tools and applications.
    Provided technical support and writing educational content for Harvard, UCT, MIT and other prestigious university students doing courses via online platforms.

Education

Diploma - Media Design And Technology

Damelin
Cape Town
04.2001 -

Diploma - Journalism

Varsity College
Cape Town
04.2001 -

Skills

Decision-makingCustomer serviceStrategic planningGoal settingKPI trackingProblem-solvingWorkflow optimizationTeam leadershipStaff developmentBusiness developmentCustomer relationship managementCrisis management

Certification

Digital Marketing Masterclass - Udemy

Reading

It is said that the Amazon logo was made to subconsciously impart how they can provide you with whatever you need -  A-Z; quite similar - my reading habits. From Albert Camus to Zizej (Slavoj) and everything inbetween I love reading and always have. It is quite apt, that Amazon started off just selling books, for my analogy sake, also, the "smile" underneath the logo, which, yes brings the A to the Z but also brings the smile to my face when reading.
There are a few letters inbetween the A and the Z though, so I must admit, my A and Z would be Philosophy, Classics, Biographies and, that already is a few letters more than A and Z but I am always open to try something new.

Timeline

Operations Manager

CitiPrint
02.2022 - Current

Digital Marketing Masterclass - Udemy

02-2021

The Fundamentals of Digital Marketing - Google

02-2021

Graphic Designer

Total Vehicle Protection
04.2019 - 12.2021

General Manager

Print and Post
02.2017 - 04.2020

Managing a Customer Service Team - Lynda.com

09-2015

People Management - Overview - Udemy

05-2015

Online Basics - Google

11-2014

Online Professionals - Google

11-2014

Head of Technical Support

GetSmarter
10.2014 - 11.2016

Leaders of Learning - edX

08-2014

Google for Education Basics - Google

06-2014

Lead Learning Technology Specialist

GetSmarter
01.2014 - 10.2014

YouTube Digital Citizenship Curriculum - Google

09-2013

Diploma - Media Design And Technology

Damelin
04.2001 -

Diploma - Journalism

Varsity College
04.2001 -

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