Candice Gounden
Agile Project Management
Cape Town
Summary
Product Specialist with end-to-end product experience from ideation to optimisation. Strong in supporting customers and applying customer empathy through user research to translate business and user needs into effective product features.
Experienced in defining acceptance criteria, supporting UAT, and collaborating across stakeholders, UX, development, and business teams. Delivers product training through workshops and training sessions for both internal teams and external customers, and is data-driven with skills in SQL and structured documentation.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Product Specialist
Lesaka Technologies
05.2022 - Current
- Conduct User Research
- Product Documentation maintenance
- Conduct Product Training sessions
- First point of contact for all product support (internal & external).
- Translate business objectives into user stories
- Establish specific criteria for determining product acceptance & UAT testing
- Collaborate with in agile ceremonies to enhance product outcomes
- Implement ongoing improvements to enhance system functionality
- Data extraction, processing and analyzing post release (staging & live environment)
- Business Intelligence and process Improvement
Finance Administrator
Card Connect
01.2023 - 05.2022
- Managed merchant relationships effectively
- Facilitated resolution of account queries through merchant liaison
- Oversaw the entire process of creating, monitoring, and maintaining merchant accounts - Investec account
- Collaborated with operations to ensure accurate deployments and billing verification
- Maintain regular reporting on remaining unpaid amounts.
- Streamlined balance clearing for efficient age analysis control.
Reginal Admin Supervisor
Kazang
12.2022 - 01.2023
- Ensured accurate and timely delivery of regional sales reports.
- Analyzed data to identify and report on key sales trends
- Enhanced existing reports for improved efficiency in assisting the Informal Channel
- Developed and implemented an effective sales model on the company's sales system
- Streamlined system training processes resulting in increased productivity
- Utilized data analysis and team feedback to identify areas for system improvement
- Provided strong leadership to the Administration Team.
- Ensured accuracy and comprehensiveness of meeting notes
- Provided prompt and efficient customer support
- Provided guidance and assistance for sales department
Education
Bachelor of Business Administration - Business
Regenesys Business School
Cape Town01.2026
Marketing Management - undefined
IMM Graduate School
Johannesburg01.2022
High school or equivalent - undefined
Marklands High
Durban02.2019
Skills
CSPO
Agile project coordination
Data-driven decision making
PostgreSQL
Certification
Agile Project Management
Timeline
Finance Administrator
Card Connect
01.2023 - 05.2022
Reginal Admin Supervisor
Kazang
12.2022 - 01.2023
Product Specialist
Lesaka Technologies
05.2022 - Current
Marketing Management - undefined
IMM Graduate School
High school or equivalent - undefined
Marklands High
Bachelor of Business Administration - Business
Regenesys Business School