Summary
Overview
Work History
Education
Skills
Websites
Additionalleadershipexperience
Certification
Languages
Timeline
BusinessAnalyst
Candice Franken

Candice Franken

Cape Town

Summary

A dedicated and dynamic professional with a passion for industrial and organisational psychology and proven success in improving operations and solving problems. A strong background in managerial roles and exhibit a proven track record of team development, cultivating organisational culture, and relationship building through effective communication. Driven by a desire to empower and motivate individuals and eager to leverage experience and passion to make a meaningful impact. Highly proficient in building lasting relationships with key decision-makers, customers, and team members. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

LABOUR LAW PRACTITIONER

DR DEON JORDAAN & ASSOCIATES (PTY) LTD
03.2023 - Current
  • Facilitated effective communication with clients, addressing inquiries, scheduling consultations, and managing legal documentation to ensure efficient workflow and client satisfaction.
  • Conducted extensive disciplinary hearings, upholding clients’ disciplinary codes, policies, and fair procedures.
  • Represented clients in various forums, including but not limited to the CCMA and Bargaining Councils.
  • Mediated disputes and negotiated favourable resolutions settlements and outcomes through strategic mediation efforts.
  • Managed caseloads efficiently and meticulously by prioritising tasks according to deadlines and urgency levels while maintaining excellent work quality standards.
  • Conducted comprehensive legal research to support case strategies and strengthen arguments for use in disciplinary proceedings, conciliation, and arbitration.
  • Developed strong relationships with clients, fostering trust and confidence in our legal services.
  • Evaluated findings and developed strategies and arguments in preparation for case presentations.
  • Drafted and prepared all necessary legal documentation and bundles for CCMA dispute referrals, contributing to positive case outcomes and maintaining compliance with procedural requirements.
  • Drafted, reviewed, and negotiated employment contracts, settlement agreements, restraint of trade agreements, and various proposals following applicable regulations.
  • Improved firm efficiency by streamlining case management processes and procedures.

DESTINATION AND TASTING ROOM MANAGER

SIMONSIG WINES (PTY)LTD
05.2021 - 01.2023
  • Supervised, led, and motivated a diverse team of 15 in day-to-day activities. The team ranged from Senior Wine Advisors to casual Back of House Assistants.
  • Managed human resource functions, including onboarding, contract management, and enforcement of policies.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.
  • Organised and coordinated successful events, from intimate to large-scale functions up to 500 guests. Managed third-party vendors, facilities, and guest experiences to deliver memorable events aligned with brand identity.
  • Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
  • Implemented comprehensive training and development programs, resulting in internal promotions for staff members, fostering a culture of continuous growth and advancement within the organisation.
  • Coordinated with other departments to ensure seamless integration of tasting room operations within the overall winery business strategy.
  • Assisted in the development of marketing materials for promotional events, tastings, and seasonal offerings.

TASTING ROOM MANAGER / WINE LOUNGE MANAGER

DORNIER WINES [Wilderbosch Wines (Pty) Ltd – former Dornier Resort]
02.2019 - 02.2021
  • Managed a high-quality, boutique tasting lounge and enhanced customer experience by providing personalised wine tastings and educating visitors on wine profiles.
  • Recruited and managed a team of 9 wine stewards – organised weekly shift schedules, guaranteeing that the team performed as a unit and surpassed monthly targets.
  • Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
  • Reduced staff turnover and increased sales through upselling techniques.
  • Contributed to increased brand awareness by actively engaging with visitors about the winery’s history, production process, vineyards, and awards received.
  • Manage database of 400 wine club members – database expanded by 45% over 18 months.
  • Surpassed targets with every campaign, achieving at least a 70% buy-in rate for the wine club every six months.
  • Delivery of superior customer service and accurate wine knowledge, to maximise customer satisfaction, and respond to and resolve any complaints.
  • Operated POS systems including report generating, daily cash-ups, and stocktake, and trained company employees on the new POS.

Education

Bachelor of Commerce (Honours) - Industrial And Organisational Psychology

UNISA (University of South Africa)
South Africa
10.2022

BComm Industrial Psychology - Industrial Psychology, Psychology and Entrepreneurial and Innovation Management

UNIVERSITY OF STELLENBOSCH
Stellenbosch
11.2019

High School Diploma -

ELKANAH HOUSE HIGH SCHOOL
Blouberg
11.2012

Skills

  • Employee Relations
  • People Management
  • Conflict and Dispute Resolution
  • Team Leadership and Collaboration
  • Negotiation
  • Case Management
  • Analytical Thinking
  • HR policies and procedures
  • HR processes
  • Employment law compliance
  • Eager Learner
  • Proficient in MS (Excel, Outlook, Word, Powerpoint)

Additionalleadershipexperience

  • 2021 (PRESENT), LEADER, Stone Dragon (NPO) – Information, Inspiration, Imagination
  • 2017, VICE - CHAIRPERSON, University of Stellenbosch Wine Culture Society (USWCS)
  • 2017, TREASURER, Societies Council, SRC sub-committee, Stellenbosch University
  • 2016, SOCIETY REPRESENTATIVE & EXECUTIVE COMMITTE, USWCS
  • 2016, SECRETARY, Societies Council, SRC sub-committee, Stellenbosch University

Certification

  • Group Facilitator, Stellenbosch University, 2016
  • Cape Wine Academy certificate, 2015
  • 2DO Leadership, Stellenbosch University, 2014

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)

Timeline

LABOUR LAW PRACTITIONER

DR DEON JORDAAN & ASSOCIATES (PTY) LTD
03.2023 - Current

DESTINATION AND TASTING ROOM MANAGER

SIMONSIG WINES (PTY)LTD
05.2021 - 01.2023

TASTING ROOM MANAGER / WINE LOUNGE MANAGER

DORNIER WINES [Wilderbosch Wines (Pty) Ltd – former Dornier Resort]
02.2019 - 02.2021

Bachelor of Commerce (Honours) - Industrial And Organisational Psychology

UNISA (University of South Africa)

BComm Industrial Psychology - Industrial Psychology, Psychology and Entrepreneurial and Innovation Management

UNIVERSITY OF STELLENBOSCH

High School Diploma -

ELKANAH HOUSE HIGH SCHOOL

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