Candice F Captieux

•Managed job card processing and accurately recorded all stock movements to ensure inventory integrity and
traceability.
•Streamlined parts issuance and stock allocation to ensure timely availability of equipment for operational and
service requirements.
•Facilitated invoicing, credit notes, and claims for damaged, lost, or missing equipment, ensuring compliance
with company procedures.
•Maintained accurate filing systems and document control, ensuring compliance with audit and record retention
requirements.
•Compiled and analyzed operational and inventory reports to inform strategic planning and support continuous
process improvement.

• Coordinated collections, deliveries, and driver schedules to ensure efficient logistics operations and on-time
  service delivery.
• Managed stakeholder communication and scheduled service appointments to uphold high standards of
  customer service and operational coordination.
• Prepared and maintained accurate operational documentation to support field technicians, inventory
  movements, and service activities.
• Investigated and resolved stock discrepancies through reconciliations, root cause analysis, and corrective
  actions, ensuring inventory accuracy.
• Processed invoices, credit notes, and financial adjustments relating to lost, missing, and damaged equipment in
  accordance with company policies.
• Collaborated cross-functionally with Legal, Contracts, Sales, Debtors, Creditors, Procurement, and Operations to
  ensure seamless inventory management and service delivery.
• Compiled and analyzed operational, inventory, and performance reports weekly and monthly to facilitate
  management decision-making, compliance, and process improvement.
  

• Managed serialized and non-serialized inventory to maintain accurate stock control, enhance traceability, and
  protect assets across multiple locations.
• Developed and implemented inventory control processes that improved stock accuracy, operational efficiency,
  and warehouse performance.
• Collaborated with cross-functional teams, including creditors, debtors, procurement, suppliers, and regional
  branches, to facilitate seamless inventory availability and provide operational support.
• Managed stock issuance, returns, and allocations to technicians, ensuring timely fulfilment of operational and
  customer service requirements.
• Processed Goods Received Vouchers (GRVs), invoices, credit notes, and inventory adjustments within the
  ERP/BPO system, maintaining financial and inventory accuracy.
• Performed month-end stock counts, reconciliations, and variance investigations to ensure inventory integrity and
  audit compliance.
• Oversaw warehouse organisation, storage, and stock handling to optimise space utilisation, improve inventory
  tracking accuracy, and ensure compliance with company policies.
• Led and supervised warehouse and dispatch teams by allocating workloads, monitoring performance, and
  promoting a culture of accountability, efficiency, and continuous improvement.

• Lead end-to-end warehouse operations, ensuring the efficient receipt, storage, inventory control, and dispatch
  of serialized and non-serialized stock across the KZN region.
• Managed high-value inventory, ensuring precise stock control and compliance with company policies and audit
  standards.
• Oversee receiving (GRV), quality verification, stock allocation, stock movements, returns, upgrades,
  repossessions, and dispatch processes to meet operational SLAs.
• Implement and continuously improve warehouse and inventory control processes, increasing stock accuracy,
  reducing discrepancies, and improving operational efficiency.
• Coordinated refurbishment, replacement, repair, and reallocation of devices and equipment to maintain
  quality-assured inventory for deployment.
• Maintain accurate inventory records using inventory management systems, ensuring real-time visibility and
  complete system integrity.
• Conduct regular stock counts, cycle counts, reconciliations, and investigations into stock variances,
  implementing corrective actions where required.
• Ensure secure storage, safeguarding, and accountability of company assets while maintaining compliance with
  internal controls, audit standards, and SOX requirements.
• Manage picking, packing, dispatch, deliveries, collections, and technician stock allocations, ensuring SLA
  compliance and on-time fulfilment.
• Monitor stock levels across multiple warehouses and regional branches, supporting demand planning and
  maintaining optimal inventory availability.
• Process GRVs, invoices, credit notes, stock adjustments, damaged equipment claims, and job cards using
  ERP/BPO systems.
• Produced weekly and month-end inventory, warehouse, and operational reports to inform management
  decision-making and support strategic planning.
• Serve as the primary contact for internal and external audits by preparing reports, supporting documentation,
  and audit evidence within required timelines.
• Collaborate closely with Sales, Operations, Legal, Contracts, Debtors, Creditors, Procurement, Suppliers, and
  regional branches to ensure seamless supply chain operations.
• Lead and supervise warehouse and dispatch teams, allocating workloads, monitoring performance, providing
  coaching, and driving a culture of accountability and continuous improvement.
• Coordinate regional logistics, including technician support, deliveries, driver scheduling, and travel to branches
  to support operational rebuilds and warehouse optimisation.
• Ensure adherence to warehouse safety standards, inventory control procedures, and company compliance
  requirements while protecting business assets and maintaining operational excellence.
• Led and supervised the warehouse and dispatch team, ensuring efficient daily operations.
• Allocated workloads, monitored performance, and ensured operational targets were achieved.
• Trained and supported team members on stock control procedures and company processes.
• Provided guidance and feedback to improve team performance and productivity.
• Implemented process improvements to enhance warehouse efficiency and inventory accuracy.
• Ensured compliance with company policies, health and safety standards, and stock control procedures.
• Encouraged and assisted team members in reaching business objectives through effective support and
  motivation.
• Worked closely with management and cross-functional teams to improve operational performance.