Summary
Overview
Work History
Education
Skills
Timeline
Generic
Candice - Elaine Barnard

Candice - Elaine Barnard

Data Analyst & Project Manager
Langebaan

Summary

Experienced Data Analyst and Project Manager with over 17 years in the Mystery Shopping and Customer Experience industry. Specializes in Automotive, Retail Audit, Retail Census, Fuels and Lubes, and Food and Beverage sectors. Highly organized and independent professional adept at coordinating tasks to ensure timely project completion. Demonstrates strong attention to detail and commitment to delivering high-quality results that drive successful business improvements within the customer experience domain.

Overview

19
19
years of professional experience
2004
2004
years of post-secondary education

Work History

Data Analyst & Project Manager

Helion Market Research Africa
Cresta
10.2022 - Current
  • Report generation for clients in various formats (daily, monthly, quarterly basis).
  • In-depth data analysis and visualization.
  • Strategic insights generation for various clients (Excel, PowerPoint, online dashboards).
  • Automated solutions expertise.
  • Questionnaire input, design, and setup on the system.
  • Reports portal setup and management for multiple clients.
  • Project setup (planning, setup, execution)
  • Project management of several major clients (petroleum clients and food and beverage clients).

Additional responsibilities.

System task team member (since 2023).

  • Reviewing the systems and processes in place.
  • Designing and providing training on systems for team members.

AI Task Team Member (2024 - Present)

  • Investigating different AI features and applications to see how these can be implemented in various areas of the business (quality, reporting, transcribing, insights).
  • Testing and training of AI chatbots and features in questionnaires and on the website.

Project Manager

Helion Market Research Africa
01.2021 - 09.2022
  • Questionnaire design and set-up
  • Shopper briefing guidelines set-up and management
  • Reports portal set-up for new and existing clients
  • Online training management for shoppers and shopper grading
  • Timeline progress and project deadline management
  • Data analysis and client reporting
  • Strategic Insights creation for clients
  • Supplier management in South Africa and Middle East Africa
  • Daily project status and progress follow-ups with internal and external clients
  • Second line editing of projects in field (Quality)
  • Supplier invoice / payment management
  • Budget management (per client)

General Manager

ThinkTank Creative
09.2018 - 09.2020
  • Daily client management and communication (all clients)
  • Daily management of team of 3 developers and 2 designers
  • General management and assignment of daily tasks for team of designers and developers
  • Weekly and monthly time management checks for team
  • Monthly recons on time spent per client for invoicing purposes
  • Budget management
  • Carry out quality assurance checks on developed websites to discover any errors and optimize usability
  • Implementation and management of company policies
  • Developer assistance with client dashboards
  • Developer assistance visual analysis tools for client specific requirements

Project Manager

Helion Market Research Africa
07.2015 - 08.2018
  • Questionnaire design and set-up
  • Shopper briefing guidelines set-up and management
  • Reports portal set-up for new and existing clients
  • Online training management for shoppers and shopper grading
  • Timeline progress and project deadline management
  • Data analysis and client reporting
  • Client presentations and feedback sessions
  • Supplier management in South Africa and Middle East Africa
  • Daily project status and progress follow-ups with internal and external clients
  • Second line editing of projects in field (Quality)
  • Supplier invoice / payment management
  • Budget management (per client)

Quality Assurer / Editor

Ipsos Markinor
11.2014 - 07.2015
  • Online quality checks on submitted reports
  • Date of visit vs date of submission of report
  • Photo dates vs report dates captured
  • Question and answer verification
  • Verbatim quality
  • Spelling and grammar checks and corrections
  • Turnaround time management by project

Project Manager

Ipsos Markinor
01.2013 - 10.2014
  • Set up and maintenance of all processes within the team
  • Project costings for new and repeat projects
  • Budget management and early alerts
  • Set up and management of all project timings
  • Deadline management with field teams
  • Daily status and follow-ups on all projects internally and externally
  • Quarterly analysis and report back on operational performance within the business unit
  • Supplier management
  • ISO standards management within the team (doc standards etc)

Junior Research Executive

Ipsos Markinor
01.2012 - 01.2013
  • Project set-up in relevant systems
  • Questionnaire design and updates
  • Site list management
  • Status follow-ups with field team
  • Data checks and analysis
  • QA of system reports before client delivery

Field Co-ordinator

Ipsos Markinor
01.2011 - 01.2012
  • Shopper recruitment and maintenance
  • Fieldwork planning
  • Subsistence and Travel planning
  • Budget management
  • Daily follow-ups on field work
  • Deadline management
  • Administrative tasks such as vehicle hiring, accommodation etc. for shoppers

Field Co-ordinator

Synovate
01.2009 - 01.2010
  • Shopper recruitment and maintenance
  • Fieldwork planning
  • Subsistence and Travel planning
  • Budget management
  • Daily follow-ups on field work
  • Weekly status updates to Management team
  • Deadline management
  • Administrative tasks such as vehicle hiring, accommodation etc. for shoppers

Data Capture Supervisor

Synovate
01.2008 - 01.2009
  • Data quality management and monitoring
  • Managing a team of 5 data capturers
  • Time management and prioritizing of projects to be captured and verified
  • Monthly payment preparations and submission to HR
  • Daily follow-ups on status of captured and verified projects
  • General team administration tasks such as archiving and filing of captured questionnaires

Quality Assurer

Synovate
01.2007 - 01.2008
  • Quality checks on data submitted by shoppers
  • Audio and video checks against captured questionnaires
  • Shopper feedback on poor quality where necessary
  • Failed sites communicated to field co-ordinators for re-shops
  • Time management and prioritizing of projects to be quality checked first
  • General project administrative tasks

Education

Matriculated - English, Afrikaans, Mathematics, History, Geography, Biology

Intec College

Skills

Excel

Word

Powerpoint

MarketSight

Shopmetrics

Displayr

Data analysis

Data visualization and presentations

AI background and testing

Timeline

Data Analyst & Project Manager

Helion Market Research Africa
10.2022 - Current

Project Manager

Helion Market Research Africa
01.2021 - 09.2022

General Manager

ThinkTank Creative
09.2018 - 09.2020

Project Manager

Helion Market Research Africa
07.2015 - 08.2018

Quality Assurer / Editor

Ipsos Markinor
11.2014 - 07.2015

Project Manager

Ipsos Markinor
01.2013 - 10.2014

Junior Research Executive

Ipsos Markinor
01.2012 - 01.2013

Field Co-ordinator

Ipsos Markinor
01.2011 - 01.2012

Field Co-ordinator

Synovate
01.2009 - 01.2010

Data Capture Supervisor

Synovate
01.2008 - 01.2009

Quality Assurer

Synovate
01.2007 - 01.2008

Matriculated - English, Afrikaans, Mathematics, History, Geography, Biology

Intec College
Candice - Elaine BarnardData Analyst & Project Manager