Candice - Elaine Barnard

• Report generation for clients in various formats (daily, monthly, quarterly basis).
• In-depth data analysis and visualization.
• Strategic insights generation for various clients (Excel, PowerPoint, online dashboards).
• Automated solutions expertise.
• Questionnaire input, design, and setup on the system.
• Reports portal setup and management for multiple clients.
• Project setup (planning, setup, execution)
• Project management of several major clients (petroleum clients and food and beverage clients).

Additional responsibilities.

System task team member (since 2023).

• Reviewing the systems and processes in place.
• Designing and providing training on systems for team members.

AI Task Team Member (2024 - Present)

• Investigating different AI features and applications to see how these can be implemented in various areas of the business (quality, reporting, transcribing, insights).
• Testing and training of AI chatbots and features in questionnaires and on the website.

• Questionnaire design and set-up
• Shopper briefing guidelines set-up and management
• Reports portal set-up for new and existing clients
• Online training management for shoppers and shopper grading
• Timeline progress and project deadline management
• Data analysis and client reporting
• Strategic Insights creation for clients
• Supplier management in South Africa and Middle East Africa
• Daily project status and progress follow-ups with internal and external clients
• Second line editing of projects in field (Quality)
• Supplier invoice / payment management
• Budget management (per client)

• Daily client management and communication (all clients)
• Daily management of team of 3 developers and 2 designers
• General management and assignment of daily tasks for team of designers and developers
• Weekly and monthly time management checks for team
• Monthly recons on time spent per client for invoicing purposes
• Budget management
• Carry out quality assurance checks on developed websites to discover any errors and optimize usability
• Implementation and management of company policies
• Developer assistance with client dashboards
• Developer assistance visual analysis tools for client specific requirements

• Questionnaire design and set-up
• Shopper briefing guidelines set-up and management
• Reports portal set-up for new and existing clients
• Online training management for shoppers and shopper grading
• Timeline progress and project deadline management
• Data analysis and client reporting
• Client presentations and feedback sessions
• Supplier management in South Africa and Middle East Africa
• Daily project status and progress follow-ups with internal and external clients
• Second line editing of projects in field (Quality)
• Supplier invoice / payment management
• Budget management (per client)

• Online quality checks on submitted reports
• Date of visit vs date of submission of report
• Photo dates vs report dates captured
• Question and answer verification
• Verbatim quality
• Spelling and grammar checks and corrections
• Turnaround time management by project

• Set up and maintenance of all processes within the team
• Project costings for new and repeat projects
• Budget management and early alerts
• Set up and management of all project timings
• Deadline management with field teams
• Daily status and follow-ups on all projects internally and externally
• Quarterly analysis and report back on operational performance within the business unit
• Supplier management
• ISO standards management within the team (doc standards etc)

• Project set-up in relevant systems
• Questionnaire design and updates
• Site list management
• Status follow-ups with field team
• Data checks and analysis
• QA of system reports before client delivery

• Shopper recruitment and maintenance
• Fieldwork planning
• Subsistence and Travel planning
• Budget management
• Daily follow-ups on field work
• Deadline management
• Administrative tasks such as vehicle hiring, accommodation etc. for shoppers

• Shopper recruitment and maintenance
• Fieldwork planning
• Subsistence and Travel planning
• Budget management
• Daily follow-ups on field work
• Weekly status updates to Management team
• Deadline management
• Administrative tasks such as vehicle hiring, accommodation etc. for shoppers

• Data quality management and monitoring
• Managing a team of 5 data capturers
• Time management and prioritizing of projects to be captured and verified
• Monthly payment preparations and submission to HR
• Daily follow-ups on status of captured and verified projects
• General team administration tasks such as archiving and filing of captured questionnaires

• Quality checks on data submitted by shoppers
• Audio and video checks against captured questionnaires
• Shopper feedback on poor quality where necessary
• Failed sites communicated to field co-ordinators for re-shops
• Time management and prioritizing of projects to be quality checked first
• General project administrative tasks