Summary
Overview
Work History
Education
Skills
watching documentaries
Accomplishments
Additional Information
Timeline
Generic

Candice Dick

Senior Loan Processor
PRETORIA,Gauteng

Summary

I feel I can definitely make a positive contribution towards any department. I am very hardworking and responsible.I am highly motivated to always succeed under pressure and also have a very positive outlook on any given situation. I am always willing to assist other individuals and take extra responsibility for any project entrusted in me. I thoroughly enjoy a challenge, amongst qualities such as being an honest person. I perceive myself to be hardworking, understanding and trustworthy. I am also a flexible person and can adapt to changes easily.

Overview

9
9
years of professional experience
17
17
year of post-secondary education
1
1
Language

Work History

Senior Loan Processor

Thuthukani Financial Services
PRETORIA
09.2017 - Current
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.

Customer Care Representative

Multichoice
PRETORIA
09.2014 - 06.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Eersterust Secondary High School
Pretoria
01.2007 - 12.2007

Skills

    NQF Level 4 - Managing and preventing fraud in a micro finance institution

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watching documentaries

Documentaries are special, they’re a fantastic tool for learning while also being incredibly enjoyable. And will continue being one of my favorite pieces of media for a long time to come. My favorite is true crime documentaries 

Accomplishments

    Telephone Etiquette & Frontline Reception Skills
    Time Management
    Email Etiquette
    Customer Experience

    Self Confidence and Assertiveness Skills

Additional Information

Drivers licenses : Code 10

Timeline

Senior Loan Processor

Thuthukani Financial Services
09.2017 - Current

Customer Care Representative

Multichoice
09.2014 - 06.2016

High School Diploma -

Eersterust Secondary High School
01.2007 - 12.2007

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Candice Dick Senior Loan Processor