Summary
Overview
Work History
Education
Skills
Timeline
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Candice Breuninger

Executive Client Relationship Manager
CAPE TOWN

Summary

Dynamic Executive Client Relationship Manager with a proven track record at Discovery, excelling in customer relations and strategic planning. Enhanced client satisfaction through innovative solutions and streamlined processes, while mentoring future leaders. Skilled in operations management and adept at implementing change, driving organizational performance and fostering long-term partnerships.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

Executive Client Relationship Manager

Discovery
Cape Town
01.2016 - 08.2025
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Prepared annual data to determine metrics for operational performance.
  • Interviewed, recruited and trained new onboarding candidates.
  • Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
  • Reported issues to higher management with great detail.

Client Relationship Manager

Discovery
Cape Town
03.2010 - 01.2016
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
  • Addressed and resolved customer complaints and issues to improve satisfaction.

Travel Consultant

Student Flight Centre
01.2009 - 02.2010
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Collected, handled and documented payments for travel services and associated feels.

Airline Customer Service Agent

Delta Airlines
03.2007 - 01.2008
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.


Education

High School Diploma -

Milnerton High School
Cape Town
04.2001 -

Skills

Customer relations

Team player

Team leadership

Administrative skills

Executive support

Operations management

Customer-oriented

Analytical skills

Project management

Strategic planning

Change implementation

Sales expertise

Timeline

Executive Client Relationship Manager

Discovery
01.2016 - 08.2025

Client Relationship Manager

Discovery
03.2010 - 01.2016

Travel Consultant

Student Flight Centre
01.2009 - 02.2010

Airline Customer Service Agent

Delta Airlines
03.2007 - 01.2008

High School Diploma -

Milnerton High School
04.2001 -

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Candice BreuningerExecutive Client Relationship Manager