Candice Anderson
Travel Logistics Coordinator
Edenvale
Summary
Proven track record at International SOS, excelling in roles that demanded meticulous documentation management and exceptional teamwork. Spearheaded initiatives that enhanced client retention and streamlined project transitions, demonstrating adaptability and a results-driven approach. Skilled in leveraging Microsoft Office for efficiency, my leadership and communication prowess have consistently fostered collaborative success and client satisfaction.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Site Liaison Officer
International SOS
2016.09 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with other departments to ensure seamless integration of efforts toward common goals.
- Facilitated smooth transitions between project phases through effective planning and coordination of resources.
- Assisted in the development of project schedules, contributing to on-time completions and satisfied stakeholders.
- Addressed client concerns promptly and professionally, fostering trust and long-term partnerships.
- Managed over 50 customer calls per day
Medical Services Office Administrator
International SOS
2014.09 - 2015.08
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards
- Led organization of annual corporate events, coordinating logistics to ensure seamless execution
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints
Client Services Executive
International SOS
2008.08 - 2014.08
- Developed comprehensive reports to analyze client data, ensuring informed decision-making for higher management.
- Built strong relationships with clients through timely communication and regular followups.
- Provided expert guidance to team members, fostering a culture of continuous development and improvement in service delivery.
- Played a crucial role in retaining high-value clients by consistently delivering unparalleled support and personalized solutions tailored to their needs.
- Maintained detailed records of all client interactions, allowing for efficient tracking of progress and swift resolution of concerns as they arose.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Damelin Eden
Johannesburg, South Africa 2003.01 - 2003.12
Some College (No Degree) - Basic Ambulance Assistant
Netcare 911
Midrand, South Africa 2010.01 - 2010.01
Skills
Site Inspection
Environmental awareness
Documentation Management
Teamwork and Collaboration
Microsoft Office
Time Management
Problem-solving abilities
Team Leadership
Multitasking
Excellent Communication
Self Motivation
Adaptability and Flexibility
Timeline
Site Liaison Officer
International SOS
2016.09 - Current
Medical Services Office Administrator
International SOS
2014.09 - 2015.08
Some College (No Degree) - Basic Ambulance Assistant
Netcare 911
2010.01 - 2010.01
Client Services Executive
International SOS
2008.08 - 2014.08
High School Diploma -
Damelin Eden
2003.01 - 2003.12
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