Candice Africa
Customer Service Advisor
Cape Town
Summary
Adept at problem-solving and customer service, I significantly enhanced loyalty at Foundever SA by resolving complaints with empathy. My adaptability and time management skills boosted salon revenue and ensured accurate cash handling for my Own Business. Achievements include streamlining catering operations and maintaining high accuracy in fast-paced assembly environments. I believe there is always room for improvement. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Foundever SA
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Hair Stylist
Own Business
04.2012 - Current
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Cashier
Woolworths Group
06.2019 - 09.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Frontline ReceptionistT
Toyota New Vehicle Sales
01.2007 - 05.2008
- Safeguarded sensitive information by maintaining strict confidentiality protocols in handling personal records or documents.
- Enhanced workplace morale through proactive problem-solving and a consistently positive attitude.
- Supported administrative staff with accurate data entry, appointment scheduling, and document preparation tasks.
- Maintained a clean and welcoming reception area, contributing to a positive first impression for visitors.
Assistant Caterer
Greggs Snack Bar
03.2006 - 12.2006
- Streamlined catering operations for improved efficiency and client satisfaction through effective time management.
- Reduced food waste by closely monitoring inventory levels and adjusting orders as needed for optimal efficiency.
- Provided personalized service to clients, working closely with them throughout the planning process to ensure their vision was realized.
- Coordinated logistics for off-site events, including transportation of food, equipment, and personnel, ensuring timely arrival and setup at various locations.
- Collaborated with vendors to source fresh ingredients at competitive prices without sacrificing quality or taste standards.
Assembly Line Worker
Global E Med
08.2005 - 12.2005
- Completed durable assemblies and subassemblies by hand, HIV Test Kits, Pregnancy Tests and Drug test
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Assisted quality assurance by inspecting items and removing defective parts.
- Tally and shipping.
- Boxed, labeled, and transported items to support assembly operations.
Education
Diploma - Cyber Security Analysts
Cisco
Cape Town 01.2024 - Current
Diploma -
Allison Online College
Online 01.2016 - 08.2016
High School Diploma -
Belhar High School
Cape Town 01.2000 - 12.2004
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Data entry
Complaint resolution
Timeline
Customer Service Representative
Foundever SA
03.2024 - Current
Diploma - Cyber Security Analysts
Cisco
01.2024 - Current
Cashier
Woolworths Group
06.2019 - 09.2019
Diploma -
Allison Online College
01.2016 - 08.2016
Hair Stylist
Own Business
04.2012 - Current
Frontline ReceptionistT
Toyota New Vehicle Sales
01.2007 - 05.2008
Assistant Caterer
Greggs Snack Bar
03.2006 - 12.2006
Assembly Line Worker
Global E Med
08.2005 - 12.2005
High School Diploma -
Belhar High School
01.2000 - 12.2004
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