Carmen Scholtz
Administrative Services / Office Support
Port Elizabeth
Summary
Dynamic Administrative Manager with a proven track record at Creative Woodworks, excelling in office management and documentation control. Recognized for enhancing operational efficiency and fostering effective communication. Skilled in recordkeeping and providing exceptional customer service, while adeptly managing multiple tasks under pressure. Committed to supporting organizational goals through strategic administrative initiatives.
Focused with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Administrative Manager
Creative Woodworks
06.2024 - 08.2025
- Assisted in organizing office operations and procedures to enhance efficiency.
- Supported management in scheduling meetings and handling logistics for events.
- Maintained accurate records and documents for administrative processes.
- Collaborated with team members to streamline communication and workflow.
- Developed and maintained filing systems to improve document retrieval efficiency.
- Managed office supplies inventory, ensuring availability of essential materials.
- Provided exceptional customer service to clients and visitors.
- Conducted research to support administrative projects and initiatives.
Receptionist
Du Toit Attorneys T/a DTS Attorneys
04.2016 - 05.2024
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Coordinated communication between clients and legal staff, enhancing information flow and responsiveness.
- Maintained organized filing systems for client records, improving retrieval efficiency and compliance.
- Handled multi-line phone systems, addressing inquiries and directing calls to appropriate departments.
- Implemented process improvements for reception workflows, reducing client wait times and enhancing service quality.
- Assisted in the preparation of legal documents, ensuring accuracy and adherence to deadlines.
- Developed strong relationships with clients, promoting a welcoming atmosphere and encouraging repeat business.
Receptionist
Xoptica
2013 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Despatch High
Despatch, Eastern Cape 04.2001 -
Skills
Office supervision
Timeline
Administrative Manager
Creative Woodworks
06.2024 - 08.2025
Receptionist
Du Toit Attorneys T/a DTS Attorneys
04.2016 - 05.2024
High School Diploma -
Despatch High
04.2001 -
Receptionist
Xoptica
2013 - 03.2016