Car enthusiast
Cameron Hickman
Information Technology
Kempton Park
Summary
Highly organized Director's Assistant serves as primary point of contact and liaison to support strategic communications, organizational strategy and special projects with tact and diplomacy. Takes initiative, multitasks and adapts to shifting priorities to function independently and performs successfully in high volume settings. Proven experience coordinating wide variety of projects, functions and program components to complete activities and deliver timely services.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
2
2
Language
Work History
Directors Assistant
Cynton Wire Products
Johannesburg
03.2021 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Answered high volume of phone calls and email inquiries (200 - 300 each p/day )
- Created expense reports, budgets and filing systems for management team.
- Developed and maintained automated alert systems for important deadlines.
- Wrote reports, executive summaries on weekly Basis
- Executed basic banking and bookkeeping tasks weekly
- Screened personal and business calls and directed to appropriate party when required.
- Managed and reviewed filing and office systems to uphold admin duties
Customer Service Clerk
Marken Ltd.
Johannesburg
06.2019 - 02.2021
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Maintained and managed customer files and databases daily.
- Responded to customer calls and emails to answer questions about products and services. ( 200-300 p/day )
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Generated management reports for use in key decision-making.
Key Account Representative
Courier IT
Johannesburg
07.2016 - 05.2019
- Managed over 15-20 accounts and product installations to increase sales volume.
- Analyzed accounts for delinquencies and other ongoing issues.
- Communicated updates regarding business proposals, contracts and current projects.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Communicated professionally with colleagues, freelancers and clients.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Operations Coordinator
Marken Ltd.
Johannesburg
01.2014 - 06.2016
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Gathered, organized and modeled data to assist management in making key decisions.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Advised regarding delays and special circumstances.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Education
IT Professional - Via Optimi Collage - Information Technology
Optimi Collage / IT Academy
Cape Town 11.2022 - Current
Cargo 1 Certificate - Logistics
Cargo Learning Academy
Johannesburg 02.2015 - 02.2015
High School Diploma -
Birchleigh HighSchool
Johannesburg 01.2013 - 12.2013
Skills
Problem-Solving
Certification
CompTIA A+
Interests
PC gaming
Out door activities
computer gaming
I am a SUCKER for Looter-Shooter games , More specifically those that entail in the Competitive Scene.
Majority of my gaming time goes towards 1st Person shooters , eg. Call of Duty , Valorant & Counter Strike.
My Gaming is my "peace" as they say , i often get questioned on why id rather be in front of a screen than out at socializing ( LOL )
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
CompTIA A+
01-2023
CompTIA N+
01-2023
IT Professional - Via Optimi Collage - Information Technology
Optimi Collage / IT Academy
11.2022 - Current
Directors Assistant
Cynton Wire Products
03.2021 - Current
Customer Service Clerk
Marken Ltd.
06.2019 - 02.2021
Key Account Representative
Courier IT
07.2016 - 05.2019
Cargo 1 Certificate - Logistics
Cargo Learning Academy
02.2015 - 02.2015
Cargo 1 logistics
02-2015
Operations Coordinator
Marken Ltd.
01.2014 - 06.2016
High School Diploma -
Birchleigh HighSchool
01.2013 - 12.2013
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