Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Hobbies
References
Timeline
Generic
CAMBRIDGE LEKHOABA MONYANE

CAMBRIDGE LEKHOABA MONYANE

Functional Head/ Product Owner
Centurion,GP

Work Preference

Desired Job Title

Product OwnerLogistics ManagerProcurement OfficerBusiness Analyst

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-Site
Location: Centurion, GautengJohannesburg, GPPretoria, GPGermiston, GPRandburg, GP
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionFlexible work hoursPersonal development programsPaid time offHealthcare benefits

Summary

Results-oriented Functional Head/Product Owner achieved revenue growth through targeted marketing strategies and proactive product development. Enhanced organizational effectiveness by strengthening staff training, optimizing internal processes, and implementing effective sales techniques. Business Analyst focused on continuous system improvement, ensuring alignment with user requirements and enhancing overall functionality.

Overview

3
3
Languages
1
1
Certification
17
17
years of professional experience

Work History

FUNCTIONAL HEAD

Discovery Health
Sandton, Gauteng
08.2021 - 05.2023
  • Led and managed analyst team responsible for implementing benefits for the organisation.
  • strategically prioritised backlog and project list, streamlining resource utilization and timelines to meet organisational goals
  • Aligned stakeholder expectations, strengthening relationships and supporting alignment with project objectives.
  • coached team to increase performance and achieve individual and team targets while motivating
  • Applied performance management strategies to boost staff productivity and foster professional growth.
  • proactively pinpoint and remediate quality issues via trend analysis, implementing corrective actions to increase accuracy and efficiency
  • address escalations and queries in a timely and effective manner, deliver exceptional customer service and uphold client satisfaction
  • Execute quality audits to pinpoint gaps, then drive continuous improvement.
  • Strengthened partnerships with internal and external clients via cross-functional collaboration to achieve shared objectives and deliver exceptional results.
  • Steered progress and enabled innovative solutions through effective leadership and teamwork with team members.
  • Collected and specified user requirements to guide system updates.
  • assessed current work practices to identify improvement actions for business operations.
  • Consolidated large datasets into actionable insights, improving decision-making.
  • Streamlined system specifications updates to support developers and development activities.
  • stayed current on advancements in newest information system solutions.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

BUSINESS ANALYST

Discovery Health
Sandton, Gauteng
01.2018 - 07.2021
  • Partnered with stakeholders to determine and document comprehensive functional and non-functional requirements for web development and mobile app projects.
  • Drove cross-functional collaboration through active engagement with other teams and domains supporting seamless solution integration.
  • Documented robust test cases and acceptance criteria to validate functional requirements and support smooth implementation.
  • Partnered with business and development teams to assess requirements, refine scope as needed, and ensure continuous alignment of expectations throughout project lifecycle.
  • Validated solution architecture alignment with business and functional requirements to enable efficiency and effectiveness.
  • served as primary point of contact while functioning as technical product owner, owning client needs and objectives.
  • Collaborated with development teams to provide guidance and support, ensuring accurate and timely implementation of requirements.
  • Performed analysis to gather feedback and assess web and mobile application functionality, usability, and performance, followed by enhancement recommendations aligned with user needs.
  • Sustained current documentation and relayed project status progress and key milestones to stakeholders, reinforcing transparency and accountability.
  • Performed root cause analysis to identify business mistakes, developed countermeasures, and strengthened operational performance.
  • Facilitated alignment between operational and engineering teams to coordinate successful business improvement projects.
  • Prepared and presented business cases and ROI models alongside change management programs for senior stakeholder review, supporting informed decision-making and strategic planning.
  • identified customer-facing patterns and communicated outcomes to synthesize business requirements.
  • Reviewed company processes, systems, and workflows to support innovation and implementation of successful business change.

Test Analyst

Discovery Health
Sandton, Gauteng
01.2013 - 01.2018
  • Utilized best-practice design techniques to construct reusable manual test cases supporting effective defect detection.
  • Evaluated all testing performed on software environments to maintain accurate logging of bugs, risks, and issues.
  • Applied waterfall and agile delivery methodologies to complete projects efficiently and quickly.
  • Developed junior staff capabilities through coaching, knowledge sharing, and consistent support.
  • Developed test requirements by scoping and scripting from technical documentation to maintain comprehensive coverage.
  • Managed end-to-end user acceptance testing following guidelines and policies.
  • Escalated major issues to senior staff to facilitate constructive solution delivery.
  • prepared test reports, compiling findings and analyzing results.
  • streamlined client communications through phone, email, and live chat, offering support and guidance for queries.
  • Ensured comprehensive test-case capture by maintaining traceability between requirements and designated testing tool.
  • Managed test data preparation to confirm data accuracy and alignment with executed test scenarios.
  • Drove execution of complex test cases and acceptance criteria across functional and regression testing through independent authorship.
  • coordinated functional integration and regression testing across agile delivery cycles.
  • engineer test strategies for complex health insurance systems, strengthening release confidence and defect detection.

Claims Specialist

Discovery Health
Centurion , Gauteng
01.2010 - 01.2013
  • Evaluated information to identify issues and implemented solutions for problems.
  • Developed written communications documents and reports to improve information clarity.
  • Advanced team objectives by taking on additional assignments to meet assigned needs.
  • Prepared written communications documents and reports for range and
  • Authored team communications and meeting information to enable effective meeting preparation.
  • Diagnosed issues through information analysis, then provided solutions supporting improved problem resolution.
  • adjudicating complex claims per benefit rules, policy terms, and clinical guidelines.
  • Validated claim details by examining discrepancies within claims management systems and supporting documentation.

CLAIM ASSESSOR

Discovery Health
Santon, Gauteng
01.2006 - 01.2010
  • - Assisted with assessment and capture of member hospital claims and day-to-day claims. - Applied medical aid scheme rules when reviewing claims. - Assisted with assessment of specialised medical health claims. - Maintained high levels of accuracy in all claims processing tasks.
  • Executed internal claims processing procedures to prevent fraudulent payments and support compliance with quality assurance standards.
  • Analyzed claim evidence against company guidelines, determining outcomes for submitted claims supporting approval or rejection decisions.
  • Collaborated with colleagues to investigate and resolve complex claims issues, applying expert knowledge to implement effective solutions.
  • Took photographs of interior and exterior of buildings to properly document features and conditions.
  • Achieved high levels of compliance through regular audits of exemption applications and adherence to established guidelines for qualification determination.

Education

BCom General - incomplete - Logistics And Supply Chain Management

Regent Business School
Durban, KZN
03-2027

B Com General - B com Accounting - Incomplete

North West University
Vanderbijlpark, GP

Matric - Accounting, Business Economic and Economics

Matric Beverly Hills High School
Vereeniging, GP
11-2000

Skills

Business analysis

Data analysis

Technical analysis

Cost estimation

Information security

Data mapping

Web-based reporting tools

Strategic planning

Project management

Agile delivery methods

Operations analysis

Process improvement

Trend analysis

Service delivery management

Stakeholder engagement

Cross-functional leadership

Process development

Certification

Level 4 - User Acceptance Testing

Hobbies

  • Soccer
  • Adventures\Travel
  • Music

References

REFERENCES Available on request

Timeline

FUNCTIONAL HEAD

Discovery Health
08.2021 - 05.2023

BUSINESS ANALYST

Discovery Health
01.2018 - 07.2021

Test Analyst

Discovery Health
01.2013 - 01.2018

Claims Specialist

Discovery Health
01.2010 - 01.2013

CLAIM ASSESSOR

Discovery Health
01.2006 - 01.2010

BCom General - incomplete - Logistics And Supply Chain Management

Regent Business School

B Com General - B com Accounting - Incomplete

North West University

Matric - Accounting, Business Economic and Economics

Matric Beverly Hills High School

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CAMBRIDGE LEKHOABA MONYANEFunctional Head/ Product Owner