Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Calvin Mokoena

Bloemfontein

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Knowledgeable in hardware and software, with an ability to provide support to users, aso developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

6
6
years of professional experience

Work History

General IT Technician

LPM Creations (Pty Ltd)
01.2022 - Current
  • Maintained office PCs, networks and mobile devices.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Developed and implemented preventive maintenance procedures.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Configured hardware, devices, and software to set up work stations for employees.

Customer Care

Bayport Financial Services
03.2019 - 04.2020
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Analyzed feedback from customers to identify trends and make necessary improvements within the department.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Sales Agent

ITalk Call Centre
01.2018 - 01.2019
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Contributed to team objectives in fast-paced environment.

Education

NSC Matric (with CAT As A Subject) -

New Horizon College
Harrismith, South Africa

Skills

  • Hardware and Software Configuration
  • Teamwork and Collaboration
  • Operating system management
  • System Configuration
  • System Administration
  • System Performance Assessments
  • Customer Service
  • Software Evaluation
  • Software diagnosis
  • Software Upgrades

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Sesotho
Advanced (C1)
Isizulu
Upper intermediate (B2)

Timeline

General IT Technician

LPM Creations (Pty Ltd)
01.2022 - Current

Customer Care

Bayport Financial Services
03.2019 - 04.2020

Sales Agent

ITalk Call Centre
01.2018 - 01.2019

NSC Matric (with CAT As A Subject) -

New Horizon College

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Calvin Mokoena