Summary
Overview
Work History
Education
Skills
Software
Certification
References
Timeline
Generic
Calu Ebden

Calu Ebden

People Operations Professional
Cape Town (Eligible To Work In SA Or Europe)

Summary

Aspiring to excel in a People Operations role, I am passionate about fostering professional relationships that drive success. My experience spans customer and employee operations, encompassing recruitment, onboarding, training, and employee management, as well as process development and customer journey mapping. Having worked in diverse organizations over the years, I possess a profound comprehension of the distinctive challenges faced by startups. I bring to the table a strong educational foundation, holding a Bachelor's Degree in Organisational Psychology from UCT, along with an Honours Degree in Psychology from UNISA.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
1
1
Language

Work History

Talent Acquisition Specialist

Teach Now
01.2024 - Current
  • Connecting individuals with impactful roles in the field of education.
  • Proactively source top-tier talent through diverse channels, conducting candidate assessments, collaborate closely with hiring managers to develop effective recruitment strategies.
  • Managing end-to-end recruitment process, ensuring a positive and seamless experience for candidates from initial contact to placement in a school.
  • Staying informed about industry trends, contributing to employer branding efforts, and maintaining accurate records using advanced applicant tracking systems.

Human Resources Coordinator (Part-Time)

The Educational Equality Institute
10.2023 - Current
  • Onboarding new hires
  • Preparing necessary paperwork and documentation for new employees
  • Maintaining accurate and up-to-date employee records
  • Assisting in creating policies, procedures, and training materials
  • Ensuring effective sharing of HR-related information with relevant stakeholders

People Operations Lead

DigsConnect
09.2020 - 09.2023
  • Built and managed support team: Hired, onboarded, trained, and managed the outsourced sales/support team of 12-15 people and ensured monthly targets were hit.
  • Relayed feedback from support team to development team and the rest of the company
  • Managed customer journey: created sales pipelines, customer success processes, training manuals, and reports
  • Managed invoices and payments: Created and sent invoices to customers (using Xero) and followed up with debtors.
  • Facilitated deals and new business development by connecting tenants with landlords and landlords with tenants.

Onboarding Specialist

OfferZen
10.2019 - 08.2020
  • Sourced, qualified, onboarded, and built relationships with new and existing talent & companies interested in hiring software developers, as well as equipping them with the skills to attract top tech talent
  • As a tech recruitment marketplace startup, I helped develop reputable processes for identifying and reaching out to businesses, as well as created team playbooks.

People & Customer Operations Manager

Villa Viva
12.2018 - 09.2019
  • Recruited, trained, inducted, and retained international employees
  • Managed front desk operations, including general administration, handling business finances, and overseeing general management of organizational operations
  • Customer operations - assisted guests with check-ins/outs, queries, entertainment, and happiness.

Customer Success Manager

Broadway Gaming Ltd.
01.2018 - 12.2018
  • Acquired new clients, managed customer relations, conducted retention marketing and sales
  • Co-organized team-building and social events, and developed training materials and strategies for new staff.

Operations Assistant

Theonista Products
05.2017 - 12.2017
  • Managed product production, staff operations, invoices, administration and client liaison.

English Teacher

LearnEng
01.2017 - 04.2017
  • Taught English as a second language to Italian children aged 3-12 years.

Teacher

Kajonkietsuksa School
01.2016 - 12.2016
  • Taught English, Mathematics and Social Sciences to Thai children aged 3-5 years old.

Human Resources Assistant

Get Stuff Done
06.2013 - 11.2015
  • Part-time recruitment, client liaison and general administration while studying.

Education

Honours Degree in Psychology -

University of South Africa
South Africa
01.2020 - 12.2022

Bachelor of Arts in Organisational Psychology & Film -

University of Cape Town
Cape Town, South Africa
01.2013 - 12.2015

Skills

Communication Skillsundefined

Software

HubSpot

Workable

Microsoft Office Suite

Mondaycom

Slack

Salesforce

Xero

Certification

Personal Growth Course, LifeLine

References

References available upon request

Timeline

Talent Acquisition Specialist

Teach Now
01.2024 - Current

Human Resources Coordinator (Part-Time)

The Educational Equality Institute
10.2023 - Current

Personal Growth Course, LifeLine

09-2023

Human Resources Foundations, LinkedIn

07-2023

Employee Experience, LinkedIn

06-2023

Human Resources: Payroll, LinkedIn

06-2023

People Operations Lead

DigsConnect
09.2020 - 09.2023

Honours Degree in Psychology -

University of South Africa
01.2020 - 12.2022

Onboarding Specialist

OfferZen
10.2019 - 08.2020

People & Customer Operations Manager

Villa Viva
12.2018 - 09.2019

Customer Success Manager

Broadway Gaming Ltd.
01.2018 - 12.2018

Operations Assistant

Theonista Products
05.2017 - 12.2017

English Teacher

LearnEng
01.2017 - 04.2017

Teacher

Kajonkietsuksa School
01.2016 - 12.2016

TEFL 150-Hour Master Course, Global TEFL

01-2016

Human Resources Assistant

Get Stuff Done
06.2013 - 11.2015

Bachelor of Arts in Organisational Psychology & Film -

University of Cape Town
01.2013 - 12.2015

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Calu EbdenPeople Operations Professional