Calsey Barnard
Massage Therapist / Beauty Therapist
Cape Town
Summary
Sales-focused, customer-oriented Spa Therapist, skilled in various types of facials and massages, with experience in massage healing techniques and methods such as deep and soft tissue, Swedish, Aromatherapy, Reflexology, and hot stone massage.
Along with technical skill, offers expertise in marketing and promotional events. Organized, and proficient in computer spa programs, product sales and customer appointment set-up. Confident, with a knack for client relationship building and customer service. Possess great physical strength and judgement. Excellent communicator and active listener, with career success working in challenging, therapeutic environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Spa Manager
OneSpaWorld
London
01.2022 - 05.2022
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maintained front desk workstation by keeping it clean and organized.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Led spa tours for new members to familiarize guests with services provided.
- Greeted spa guests warmly to create positive first impression of establishment.
- Developed and implemented marketing strategies.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Responded to customer inquiries or complaints.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
Skin Care Specialist & Massage Therapist
OneSpaWorld
London
10.2018 - 01.2022
- Analyzed skin condition and made appropriate product recommendations.
- Suggested appropriate therapy based on current health of client.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Demonstrated product application on clients using testers and samplings.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Fostered friendly, warm and exceptional customer experience.
- Developed individualized, therapeutic skin care programs.
- Stocked treatment rooms with proper supplies.
- Notified supervisor of supply needs to maintain stock of necessary items.
Beauty Therapist
B'dazzle
Gordon's Bay
03.2016 - 09.2018
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Educated clients on care processes and advised on further care and products.
- Designed skin and body care packages for individual clients.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Education
Diploma in Beauty Specialist - Somatology
Helderberg School of Beauty
Cape Town, South Africa 01.2016 - 12.2017
ITEC Certificate in Body Therapies - Massage Therapy
Helderberg School of Beauty
Cape Town, South Africa 01.2017 - 12.2017
Skills
Employee training
Schedule Management
Spa operations
Conflict mediation
Problem-Solving
Data Entry
Good Telephone Etiquette
Dependable and Responsible
Spa retail sales
Accomplishments
- Supervised team of 30 staff members.
- Top theory student 2016 & 2017
Timeline
Assistant Spa Manager
OneSpaWorld
01.2022 - 05.2022
Skin Care Specialist & Massage Therapist
OneSpaWorld
10.2018 - 01.2022
ITEC Certificate in Body Therapies - Massage Therapy
Helderberg School of Beauty
01.2017 - 12.2017
Beauty Therapist
B'dazzle
03.2016 - 09.2018
Diploma in Beauty Specialist - Somatology
Helderberg School of Beauty
01.2016 - 12.2017