Calister Benno Mushi
Dar es Salaam
Summary
Dynamic Priority Sales and Services Executive with a proven track record at Standard Chartered Bank, excelling in client relationship management, and financial product sales. Consistency achieved sales targets yearly, while enhancing customer loyalty through tailored solutions and exceptional service. A strong communicator and problem solver, dedicated to driving portfolio growth and maximizing cross-selling opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bancassurance Sales Executive
STANDARD CHARTERED BANK
DAR ES SALAAM
05.2022 - Current
- Successfully guided customers in selecting the most suitable financial products, resulting in increased client satisfaction and loyalty.
- Successfully analyzed customer needs, leading to the identification and execution of relevant cross-sell opportunities that increased product penetration. i.e. Motor insurance, house, and property insurance.
- Clearly and confidently explained complex banking and insurance products and processes, enabling clients to make well-informed financial decisions.
- Built and maintained strong customer relationships through consistent engagement by applying in-depth knowledge of banking and insurance policies to recommend optimal solutions tailored to individual client profiles, and responsive after-sales service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
BUSINESS SALES AND SERVICES EXECUTIVE(BSSE)
STANDARD CHARTERED BANK
Dar es Salaam
08.2021 - Current
- Successfully processed clean, numerous applications for personal loans, overdrafts, and mortgages, contributing to consistent portfolio growth. Ensuring the reduction of errors and reworks by processing clean documents assists in reducing the turnaround time from 5 days to 3 days.
- Successfully onboarded new priority banking clients through proactive targeting and referral clients, expanding the premium client base.
- Efficiently opened and validated over 200 new account mandates, ensuring regulatory and internal compliance. Successfully meet and exceed sales targets through the years, i.e. In 2022, I was able to meet 111% of my target, and in the coming years, I was never below 90%.
- Deepened client relationships by actively engaging affluent clients, resulting in enhanced customer loyalty and increased wallet share.
- Maximized cross-selling opportunities by identifying customer needs and offering tailored financial solutions. i.e. Making sure a customer serves more than one facility, such as a personal loan, opening an account, an overdraft, and a mortgage, that increased product penetration.
- Delivered high-quality, efficient after-sales services, enhancing customer retention, and providing feedback and working on it. Referred all client service queries to the Client Service Manager, and consistently followed up.
- Accurately tracked monthly sales performance, enabling data-driven decision-making, and continuous improvement. Maintained up-to-date records of client engagement activities using the 90-Day Plan Tracker, ensuring structured and timely follow-ups.
- Conducted regular customer visits, fostering trust, and identifying further service needs. Provided prompt and effective support for client inquiries, maximizing client satisfaction with online and mobile banking services.
- Effectively maintained the top 100 customers, ensuring premium clients received priority service and engagement. Maintained comprehensive knowledge of clients' profiles, activities, and transactions, enabling personalized service and strategic financial guidance.
- Successfully executed additional responsibilities as delegated by management, demonstrating flexibility and commitment.
Business Development Executive
STANDARD CHARTED BANK
DAR ES SALAAM
08.2021 - 01.2022
- Successfully processed clean, numerous applications for personal loans, overdrafts, and mortgages, contributing to consistent portfolio growth. Ensuring the reduction of errors and reworks by processing clean documents assists in reducing the turnaround time from 5 days to 3 days.
- Successfully onboarded new banking clients through proactive targeting and referral clients, expanding the premium client base.
Brand Ambassador
FERN MARKERTING TANZANIA
DAR ES SALAAM
01.2021 - 06.2021
- Successfully engaged with clients to increase brand awareness by opening accounts and making follow-ups to ensure that customers receive their digital cards on time.
- I met and surpassed my monthly target of opening accounts within the short period. I was able to be one of the best employees in March 2021.
- Built lasting relationships with customers by delivering first-call resolution.
- Increased sales by encouraging customers to purchase additional products and services.
- Used consultative sales techniques to uncover customer questions and needs.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
Call Center Representative
Utel Global Company
Dar es Salaam
01.2018 - 12.2018
- Obtained client information by answering telephone calls, interviewing clients, verifying information, and solving their problems. Prepared and evaluated CRM reports to identify problems and areas for improvement
- Met and exceeded call speed, accuracy, and volume benchmarks on a consistent basis.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
CERTIFICATE OF PROFICIENCY IN BANCASSURANCE - BANCASSURANCE
AFRICA COLLEGE OF INSURANCE AND SOCIAL PROTECTION
DAR ES SALAAM05-2022
Post-Graduate Diploma in Legal Practice -
The Law School of Tanzania
true01.2020
Bachelor of Arts and laws -
Tumaini University Collage
Dar es Salaam11.2016
Certificate in East African Customs Clearing and Freight Forwarding Practice -
Institute of Tax Administration
Dar es salaam08.2013
Advanced Certificate of Secondary Education -
Kibosho Girls High School
Kilimanjaro02.2013
Certificate of Secondary Education -
Kibosho Girls Secondary School
Kilimanjaro10.2010
Certificate of Primary Education -
Dar Es Salaam International School Trust Fund
DAR ES SALAAM12.2006
Skills
- Client relationship management
- Strong communicator
- Attentive listener
- Financial product sales
- Field experience
- Leadership skills
- Cross-selling techniques
- Team player
- Customer service
- Problem solver
- Quick learner
Certification
I, Calister Benno do hereby certify to the best of my own knowledge and belief that, this CV correctly describes qualifications, my own experience and myself. I understand that any willful misstatements described herein may lead to my disqualification or dismissal, if engaged.
References
- Mr. Joseph Mwaipasi, Head of Branch Sales at Standard Chartered Bank, Retail Banking, Joseph.Mwaipasi@sc.com, +255 754 575 161
- Mrs. Beatrice Fussi, Senior Relationship Manager, Employee Banking at Standard, Retail Banking, BeatriceErwini.Fussi@sc.com, +255 767 215 369
- Blandina H. Kihamba, Advocate at Asyla Attorneys, P.O. Box 34388, Dar es Salaam, Tanzania, blandina@asyla.co.tz, +255 684 556 063
Languages
Swahili
First Language
English
Advanced (C1)
C1
Timeline
Bancassurance Sales Executive
STANDARD CHARTERED BANK
05.2022 - Current
Business Development Executive
STANDARD CHARTED BANK
08.2021 - 01.2022
BUSINESS SALES AND SERVICES EXECUTIVE(BSSE)
STANDARD CHARTERED BANK
08.2021 - Current
Brand Ambassador
FERN MARKERTING TANZANIA
01.2021 - 06.2021
Call Center Representative
Utel Global Company
01.2018 - 12.2018
CERTIFICATE OF PROFICIENCY IN BANCASSURANCE - BANCASSURANCE
AFRICA COLLEGE OF INSURANCE AND SOCIAL PROTECTION
Post-Graduate Diploma in Legal Practice -
The Law School of Tanzania
Bachelor of Arts and laws -
Tumaini University Collage
Certificate in East African Customs Clearing and Freight Forwarding Practice -
Institute of Tax Administration
Advanced Certificate of Secondary Education -
Kibosho Girls High School
Certificate of Secondary Education -
Kibosho Girls Secondary School
Certificate of Primary Education -
Dar Es Salaam International School Trust Fund
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