Caleb Steve Ndala-Mwamba
Kraaifontein
Summary
World class customer service To become a resourceful, well skilled and indispensable Customer Care ConsultantSeeking anycustomer support position with Milestone Technologies which will require me to utilize my exceptional skills, abilities and experience to ensure the company’s success. My ideal job is one that I would enjoy and feel very productive at. I need to feel that I am a necessary part of an organization and that my contribution is appreciated
Overview
16
16
years of professional experience
Work History
Sales Specialist
Breguet, Blancpain,Breitling,Tudor,Longines and Omega
Sales Consultant
Diamonds and Tanzanie
Customer Care Support Consultant
Selling Luxury watches in a Professional way,explaining the movement and mecanism of the timepiece
Tourvest Pty(Ltd),Tanur Collection
07.2020
Ticket sales,reservations,rebooking and cancellations with the reservation system :”Guide-Res” and “Caspar”
Customer Care Consultant, Lufthansa Global telesalesPty(Ltd)
09.2013
Handling flights bookings,rebookings and cancellations
Mindpearl Capetown SA Pty (Ltd)Lufthansa LHGB2C/B2B
- Current
Handling all after flight situations such as EC261 and the Montreal convention
Mindpearl Capetwon SA Pty (Ltd),Targenio
09.2021 - 12.2023
Explaining the four C's of the Diamond to the Tourists before closing sales
Tourvest Pty(Ltd),The DiamondWorks
- 08.2021
Customer care Representative
Buongiorno Pty (Ltd)
04.2009 - 08.2013
Data Capturing Agent
Eximius
06.2008 - 03.2009
Education
National Diploma - Computer skills and Communication studiesMathematics 1,2&3Drawing Engineering and Auto CADElectro technology 1 & 2Mechanics of Machines 1 & 2Fluids of MechanicsStrengths of Materials
Cape Peninsula varsity of Technology
Skills
Longines training and certification
Rado Traning and Certification
Well versed in using windows, software and applications
Working knowledge of Amadeus devices: ”Guide-Res” and “Caspar”
Strong attention to detail and good organizational skills
Good customer service capability
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers
Communication Skills
My academic years coupled with my professional experience have helped me improve my verbal and writing communication skills. I have also enhanced presentation skills using most of the Microsoft Package namely: Word, excel and Power point etc.
Professional Highlights
I started my career path at cellpay(may2002-july2003)in Kinshasa(DRC) and have since been involved with customer care service ever since.
From there I went to Mycongo.net(september2003-august2004)for one year before coming to South Africa pursuing with the call center job at Berkley Center(may2006-april2008)
From Berkley I went to Eximius for the Data Capturing position(june2008-Mar2009)
I also spent 4 years working for Buongiorno Pty(Ltd)before movingto Lufthansa Globaltelesales where I successfully passed the training and coaching with more than 80%
From Lufthansa I moved to Tourvest Diamondworks Pty(Ltd)to grow my career where I worked for 7 years.
Due to the pandemic and the business essentially depending on tourism ,we have all been moved to another branch of Tourvest before I decide moving to Mindpearl.
Leadership Experience
I have acquired valuable people and soft skills through working with a variety of individuals and customers. I also have the ability to take control of a situation and lead by empowering others into an effective team.
Cellphone Number
0697559373
Home Number
0219860367
Personal Information
- Identification Number: 7706067754262 (valid until December 2026)
- Passport Number: CTR001971/05 (valid until December 2026)
- Date of Birth: 06/06/1977
- Driving License: Code 8
- Marital Status: Married
Number Of Dependants
3
References
- Mr. Padou Mpoyi, Team Leader, Mindpearl Pty(Ltd) Targenio Acconut
- Mrs.Marisa Theron, Store Manager, Tanur Collection
- Mrs.Aimee Lentz, Brand Manager, The DiamondWorks
- Mr. Erick Mahemene kabasele, SDS, Lufthansa Globaltelesales Pty(Ltd)
- Mr. David Duque, Branch Manager, Buongiorno Pty(Ltd)
Timeline
Handling all after flight situations such as EC261 and the Montreal convention
Mindpearl Capetwon SA Pty (Ltd),Targenio
09.2021 - 12.2023
Selling Luxury watches in a Professional way,explaining the movement and mecanism of the timepiece
Tourvest Pty(Ltd),Tanur Collection
07.2020
Ticket sales,reservations,rebooking and cancellations with the reservation system :”Guide-Res” and “Caspar”
Customer Care Consultant, Lufthansa Global telesalesPty(Ltd)
09.2013
Customer care Representative
Buongiorno Pty (Ltd)
04.2009 - 08.2013
Data Capturing Agent
Eximius
06.2008 - 03.2009
Sales Specialist
Breguet, Blancpain,Breitling,Tudor,Longines and Omega
Sales Consultant
Diamonds and Tanzanie
Customer Care Support Consultant
Handling flights bookings,rebookings and cancellations
Mindpearl Capetown SA Pty (Ltd)Lufthansa LHGB2C/B2B
- Current
Explaining the four C's of the Diamond to the Tourists before closing sales
Tourvest Pty(Ltd),The DiamondWorks
- 08.2021
National Diploma - Computer skills and Communication studiesMathematics 1,2&3Drawing Engineering and Auto CADElectro technology 1 & 2Mechanics of Machines 1 & 2Fluids of MechanicsStrengths of Materials
Cape Peninsula varsity of Technology