HubSpot
Caleb Nair
Durban
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Chiropractic Office Manager
LESS PAIN MORE LIVING
02.2022 - Current
- Answered phone calls and answered questions from potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Confirmed appointments, communicated with clients, and updated client records.
Social Media Manager
Kairos Medical Supplies (PTY)
01.2020 - 01.2022
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Optimized email campaigns to increase open and click-through rates.
Clinic Receptionist
Durban University of Technology
01.2018 - 03.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Supported office staff and operational requirements with administrative tasks.
Tutor
Durban University of Technology
01.2019 - 12.2019
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Administered standardized tests to assess student strengths and weaknesses.
- Created personalized lesson plans to meet needs of diverse learners.
- Mentored and coached students with focus on developing independence and self-confidence.
- Assisted students in developing study skills and strategies.
Education
Master of Science - Chiropractic
Durban University of Techonology
Durban, South Africa03-2022
Bachelor of Science - Chiropractic
Durban University of Technology
Durban12-2018
Skills
- Office administration
- Appointment scheduling
- Appointment management
- Business planning
- Patient scheduling
- Complex Problem-solving
- Adaptability and flexibility
- Team collaboration
- Positive attitude
- Time management abilities
- Interpersonal skills
- Written communication
Software
Zoho
Microsoft Dynamics 365
Google Calendar
Timeline
Chiropractic Office Manager
LESS PAIN MORE LIVING
02.2022 - Current
Social Media Manager
Kairos Medical Supplies (PTY)
01.2020 - 01.2022
Tutor
Durban University of Technology
01.2019 - 12.2019
Clinic Receptionist
Durban University of Technology
01.2018 - 03.2020
Master of Science - Chiropractic
Durban University of Techonology
Bachelor of Science - Chiropractic
Durban University of Technology
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