Cale Beckley
Johannesburg
Summary
Ambitious Senior Fintech Account Executive with a tenacity for achieving targets, increasing employer profit and enhancing client relationships through applying established sales methodologies and fantastic communication.
Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client, customer and internal relations.
Seeking a new venture, where I can utilize my sales ambition and skills with my keen interest in positive societal disruption to deliver an impactful suite of solutions in the African and/or EMEA payments acceptance ecosystem.
Overview
17
17
years of professional experience
Work History
Senior Account Manager
Verifone
07.2022 - 03.2024
- Exceeded targeted sales revenue for both hardware and software solutions and services by identifying and pursuing viable and impactful opportunities within my assigned customers.
- Developed and maintained long-term relationships with key personnel at various levels within client organizations to establish vibrant and productive relationships with influencers and decision makers.
- Achieved YoY growth in VAS vertical, including, but not limited to, Field Support monthly ticketing bundles, Airtime, Lotto, Electricity purchase, Recon and Exception management, and Gifts and Loyalty solutions.
- Sold Hardware, Software and VAS' into several African nations for First National Bank, with a focus on upselling.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Implemented effective sales strategies to expand market share within the assigned customer base.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Supported over-arching portfolio strategy and assisted in execution of the product roadmap with customer per solution.
- Ensured ongoing lifecycle management and monitoring of deployed client devices , to ensure ongoing regulatory compliance with PCIDSS etc.
- Achieved improved client satisfaction ratings through consistent communication and guiding customer and internal teams through problem to resolution.
Sales Executive
XLink Communications (Pty) Ltd Subsidiary of Vodacom (Pty) Ltd
01.2016 - 06.2022
- Provided first-contact priority support for the Priority Club customers of XLink.
- Provided customer specific payments connectivity security and IOT retail solutions.
- Engaged with stakeholders in the African payments ecosystem to deliver connectivity solutions to enable secured payment acceptance, providing further exposure to the African markets and the opportunities and needs of these territories.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Collaborated with sales team peers in a collaborative environment to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Operations Supervisor
XLink Communications (Pty) Ltd Subsidiary of Vodacom (Pty) Ltd
07.2011 - 11.2014
- Managed and grew inbound call centre and outbound Services teams
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Collaborated with cross-functional teams as part of entrepreneurial culture initiatives to develop innovative solutions for improving overall business performance and profitability.
Helpdesk Agent Inbound Call Centre
XLink Communications (Pty) Ltd Subsidiary of Vodacom (Pty) Ltd
01.2007 - 07.2009
- Providing support through inbound call centre
- Enhanced customer satisfaction by efficiently resolving technical issues through phone, email, and chat support.
- Achieved high levels of customer satisfaction by providing timely and accurate information on product features and troubleshooting steps.
- Escalated critical issues to appropriate teams, resulting in reduced downtime for clients experiencing technical difficulties.
- Developed an extensive knowledge base of common issues and resolutions, enabling quicker resolution times for incoming tickets.
- Contributed to a positive team environment by assisting colleagues with complex helpdesk requests.
- Maintained detailed documentation of customer interactions, ensuring accurate records for future reference.
- Streamlined internal processes for better ticket management, improving overall helpdesk productivity.
Education
No Degree - Computer Networking
Pearson VUE Amazon Web Sevices
Johannesburg, South Africa06.2021
SLP - Telecommunications - IOT - Telecommunications
North West University
Johannesburg, South Africa12.2019
SLP - Telecommunications Management
North West University
Johannesburg, South Africa08.2019
High School Diploma -
Roosevelt High School
Johannesburg01.2006
Skills
- Time Management - able to self-manage and delegate efficiently to achieve timeous task completion
- Communication - key cornerstone of relationship building with customers, listening to understand and offer insight, and to unearth the next big need of the customer Internal communication also of a high standard
- Highly proficient negotiation skills
- Goals and performance orientated - measurable actions and impacts focused
- Operational background provides valuable bridge between revenue and service perspectives, including when managing customer expectations
- Collaborative - able to seamlessly join and move amongst focused working groups to achieve priority goals of the business
- Customer Relations - Customer centric mindset ensures respect for the value of the client relationship and required internal accountability is implemented and maintained
- Project Management - able to effectively create and track roll-out plans for suite of products and/or services being deployed into customer environments
- Product Roadmap/Lifecycle Management - create viable and agreeable timelines for measurable milestones in customer adoption journey, for new product lines and for upselling of upstream and supplementary solutions (upgrade of devices, addition of relevant supplementary services)
- Technically Proficient - able to use and navigate informational and collaborative systems as required, including the likes of CRM, Navision, Ariba, Teams, SharePoint etc Office suite proficiency included
Coursework
- 2018, FortiNet Network Security Engineer accreditations - 1, 2 and 3 with digital certificates
- 2019, IoT Masterclass – Team Leader and pass with Distinction (North West University)
- 2021, Self Leadership Programme - Team Leader and pass with Distinction (North West University)
- 2021, AWS – Technical Professional Accreditation & Business Professional Accreditation
- 2021, AWS - Certified Cloud Practitioner (CCP)
Key Capabilities
Communication
Curriculum Vitae
Cale Jared Beckley CV
Computer Literacy
Fully proficient in the various Microsoft Office suite of applications such Excel, Word, PowerPoint, and CRM, Digitally proficient, highlighted by being chosen as the XLink Sales Lead for IT Security sales (SD Wan, FortiNet Partnership 2019)
Company Awards
- 2011 to 2013 – Numerous monthly Service Desk awards for Operations Employee of the Month, after the award was created in 2011 to recognise monthly contributors to the Operations Team (including mentoring the team members reporting to me to achieve the same awards throughout the next couple years
- 2013 – Peer-voted Service Excellence Award at XLink Communications
- 2016 – Management-voted Revenue Achiever of the Year
Availability
1 Calendar Month
Personal Information
- Date of Birth: 09/11/87
- Nationality: South African
- Languages: English and Afrikaans.
Timeline
Senior Account Manager
Verifone
07.2022 - 03.2024
Sales Executive
XLink Communications (Pty) Ltd Subsidiary of Vodacom (Pty) Ltd
01.2016 - 06.2022
Operations Supervisor
XLink Communications (Pty) Ltd Subsidiary of Vodacom (Pty) Ltd
07.2011 - 11.2014
Helpdesk Agent Inbound Call Centre
XLink Communications (Pty) Ltd Subsidiary of Vodacom (Pty) Ltd
01.2007 - 07.2009
No Degree - Computer Networking
Pearson VUE Amazon Web Sevices
SLP - Telecommunications - IOT - Telecommunications
North West University
SLP - Telecommunications Management
North West University
High School Diploma -
Roosevelt High School
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