Cal-Kouthar Casker
Customer Service Representative
Laguna Sands, Langebaan,WC
Summary
Dynamic customer service professional with extensive experience, excelling in troubleshooting and technical support. Proven track record in employee training and enhancing customer satisfaction. Bilingual communicator adept at resolving complex issues and fostering strong client relationships, driving improved service outcomes and retention.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Media 24 - Spree
10.2014 - 09.2015
- Assisted customers by addressing inquiries and providing solutions to complaints.
- Collaborated with team members to streamline service processes.
- Conducted training sessions for new hires, ensuring consistent level of service.
Customer Service Representative
Capita - O2 Mobile
08.2013 - 01.2014
- Addressed customer inquiries to ensure satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Documented customer interactions in the CRM system timeously, maintaining accurate records.
Service Centre Consultant
Fedex
12.2010 - 07.2011
- Assisted customers with inquiries and service requests.
- Conducted package tracking and provided accurate information to clients.
- Maintained accurate records of financial transactions.
Cabin Crew Member
South African Airways
01.2010 - 08.2010
- Assisted in pre-flight preparations, safety checks and demonstrations.
- Collaborated with team members to ensure successful in-flight service.
- Rendering medical assistance for onboard emergencies including first aid.
Senior Service Consultant
Buongiorno UK Ltd
09.2008 - 01.2010
- Improved customer satisfaction by effectively addressing and resolving service-related issues.
- Collaborated with cross-functional teams to resolve complex customer issues.
- Mentored junior consultants to develop their skills.
Customer Service Consultant
Teleperformance - Hewlett Packard
11.2007 - 05.2008
- Investigated and resolved customer inquiries and complaints effectively.
- Troubleshot customer service issues with relevant, actionable solutions.
- Communicated with management about trends in customer calls to help team efficiency.
Receptionist
Mad Advertising
06.2007 - 09.2007
- Managed multi-line phone systems, ensuring efficient call routing.
- Developed and maintained filing systems, ensuring accurate record-keeping.
- Assisted with the preparation of client presentations and materials.
Receptionist
Vodacare
01.2007 - 06.2007
- Managed front desk operations, ensuring a welcoming environment.
- Assisted in monitoring and managing office stock levels.
- Corresponded with clients through email, telephone, and face-to-face.
Sales Consultant
Sell Direct Marketing
07.2006 - 11.2006
- Analyzed sales data to refine strategies, leading to optimized pricing models and improved profit margins.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Developed and maintained strong client relationships, resulting in improved customer retention and satisfaction levels.
Customer Service Consultant
Direct Axis
05.2004 - 04.2006
- Delivered end-to-end support to customers for personal loan services.
- Utilized CRM systems to track customer interactions.
- Trained new staff on customer service protocols and best practices.
Sales Consultant
Nedbank - Pick N Pay Go Banking
11.2003 - 05.2004
- Advised clients on appropriate product selections based on their unique needs.
- Implemented up-selling strategies.
- Generated increased sales revenue through effective lead generation.
Education
TEFL Level 5 Diploma - Teaching
I-to-i Teaching And Education
Cape Town 04.2001 -
Cabin Crew License - Aviation
SAA Training Academy
Johannesburg, South Africa 04.2001 -
Computer Applications - MS Word, Excel, PowerPoint
A+ Training Studios
Cape Town, South Africa 04.2001 -
High School Diploma -
Harold Cressy High
Cape Town, South Africa 04.2001 -
Skills
Troubleshooting and technical support
Timeline
Customer Service Representative
Media 24 - Spree
10.2014 - 09.2015
Customer Service Representative
Capita - O2 Mobile
08.2013 - 01.2014
Service Centre Consultant
Fedex
12.2010 - 07.2011
Cabin Crew Member
South African Airways
01.2010 - 08.2010
Senior Service Consultant
Buongiorno UK Ltd
09.2008 - 01.2010
Customer Service Consultant
Teleperformance - Hewlett Packard
11.2007 - 05.2008
Receptionist
Mad Advertising
06.2007 - 09.2007
Receptionist
Vodacare
01.2007 - 06.2007
Sales Consultant
Sell Direct Marketing
07.2006 - 11.2006
Customer Service Consultant
Direct Axis
05.2004 - 04.2006
Sales Consultant
Nedbank - Pick N Pay Go Banking
11.2003 - 05.2004
TEFL Level 5 Diploma - Teaching
I-to-i Teaching And Education
04.2001 -
Cabin Crew License - Aviation
SAA Training Academy
04.2001 -
Computer Applications - MS Word, Excel, PowerPoint
A+ Training Studios
04.2001 -
High School Diploma -
Harold Cressy High
04.2001 -