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Financial Crime Analyst with expertise in Enhanced Due Diligence and fraud detection at WNS. Proficient in regulatory compliance and risk assessment, delivering quality assurance and data-driven solutions. Enhanced training programs and improved analyst performance through critical thinking and compliance excellence.

Dynamic Assistant Manager with over 12 years at Sopra Steria India, excelling in operations and team management. Proven track record in quality control and process improvements, achieving recognition for outstanding performance. Skilled in client relationship management and risk mitigation, driving successful remote transitions and enhancing service delivery.

Experienced Accounts Receivable professional with 3.7 years of expertise in managing end-to-end accounts receivable operations, ensuring compliance with financial standards, and maintaining accurate financial records. Adept at account reconciliation, cash application, payment tracking, and driving the reduction of outstanding receivables. Skilled in handling customer disputes and inquiries, ensuring prompt resolution to maintain client satisfaction. Proficient in generating detailed financial reports and documentation to support analysis.
Extensive hands-on experience with ERP systems, including SAP, Open Accounts, Procon Protas, and Contsa, enabling efficient management of high-volume transactions and process optimization. Demonstrates strong organizational abilities, consistently meeting tight deadlines, prioritizing tasks, and thriving in fast-paced environments.
Transition Project Experience: Played a pivotal role as a Knowledge Transfer Specialist during a UK transition project, overseeing the seamless onboarding of processes to the organization. Contributed to the documentation, capture, and transfer of essential financial and operational knowledge, ensuring continuity and operational efficiency.

Dedicated individual with a welcoming personality , who works well in fast paced environments. Passionate about maintaining the highest standards of cleanliness and hygiene to ensure excellent guest satisfaction. Skilled at quickly learning new routines and procedures , completing tasks efficiently and paying close attention to detail. Exceptional team player with strong communication skills , and willingness to learn and attend any training to contribute effectively.

Proactive professional with knack for strategic planning and problem-solving, coupled with excellent communication and leadership abilities. Skilled in managing resources effectively and fostering team collaboration to drive project success. Committed to delivering measurable results and continuous improvement in a Managerial role.

Final-year LLB candidate at the University of Cape Town with a completed BCom (Economics & Law). Skilled in legal research, contract drafting and document preparation, with proven public-speaking and advocacy ability through competitive mooting. Highly organised, team-orientated, and eager to contribute to a law firm focusing on commercial law.

Customer service professional, who enjoys reading and spending time with her daughter! I'm Skilled in active listening and critical thinking, I excel in resolving issues and enhancing customer satisfaction. Having a track record of maintaining detailed records and delivering informed recommendations, ensuring seamless transitions for individuals I assist.

Dedicated and empathetic individual offering experience in direct patient care from prior nursing school experience of 2 years and phlebotomy experience. Committed to obtaining highest level of patient satisfaction while complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced and enthusiastic nanny with over 10 years of experience providing care for children of all ages. Skilled in creating
engaging activities and developing strong relationships with children. Possess excellent organizational and communication skills.
Highly motivated and experienced customer service representative with over 10 years of experience in providing excellent customer
service. Possesses strong communication, problem-solving, and customer service skills.

CAITLYNNE MANDY DELILIE

Summary

Overview

Work history

Customer service representative

Outbound sales advisor

Customer service representative

Intern (health and safety representative)

Education

Matric

Diploma of Accounting Sciences

Timeline

Customer service representative

Outbound sales advisor

Diploma of Accounting Sciences

Customer service representative

Intern (health and safety representative)

Matric

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