CAITLYNNE MANDY DELILIE
CAPE TOWN ,South Africa
Summary
Customer Service & Call Centre Representative with expertise in e-commerce order support and sales. Proven ability to resolve customer inquiries, process account updates, and achieve quality and productivity targets in fast-paced environments. Currently pursuing a Diploma in Accounting Sciences (UNISA), demonstrating strong accuracy and professionalism.
Overview
4
4
years of professional experience
Work history
Customer service representative
WNS
Cape Town, Western Cape
2025.05 - Current
- Managed inbound customer queries regarding utilities billing, payments, and meter readings.
- Accurately captured and updated customer information on CRM systems to ensure compliance.
- Resolved complaints professionally, escalating complex cases as necessary for timely closure within SLA.
Outbound sales advisor
BLACK ELEGANCE
Cape Town, Western Cape
2025.01 - 2025.04
- Engaged customers to support sales-driven campaigns by identifying needs and presenting suitable products/services.
- Achieved weekly targets while ensuring professional service and precise record keeping.
- Adhered to scripts, compliance guidelines, and QA requirements in a fast-paced environment.
Customer service representative
Capita
Cape Town, Western Cape
2023.03 - 2023.12
- Facilitated online shopping orders, including tracking, changes, cancellations, returns, and delivery queries.
- Utilised CRM tools to accurately capture cases and provide timely updates.
- Resolved customer issues through clear and empathetic communication.
- Managed high call volumes while prioritising tasks to meet service levels.
Intern (health and safety representative)
Civils 2000
Cape Town, Western Cape
2022.02 - 2022.12
- Conducted health and safety inspections and audits to identify hazards and non-compliance.
- Investigated incidents, providing clear documentation and actionable recommendations.
- Participated in health and safety committee meetings to facilitate implementation of corrective actions.
Education
Matric
Tuscany Glen Secondary
Cape Town, Western Cape 2021.01 - 2021.12
Diploma of Accounting Sciences
University of South Africa
Cape Town, Western Cape 2024.01 -
Timeline
Customer service representative
WNS
2025.05 - Current
Outbound sales advisor
BLACK ELEGANCE
2025.01 - 2025.04
Diploma of Accounting Sciences
University of South Africa
2024.01 -
Customer service representative
Capita
2023.03 - 2023.12
Intern (health and safety representative)
Civils 2000
2022.02 - 2022.12
Matric
Tuscany Glen Secondary
2021.01 - 2021.12